Nina Pickering Glover
Edinburgh
Summary
Positive and driven individual with strong communication skills and proven ability to manage administrative tasks. Possesses proficiency in customer service and multitasking. Committed to enhancing organisational efficiency and delivering excellent front-of-house experiences.
Overview
5
5
years of professional experience
4048
4048
years of post-secondary education
Work history
Receptionist
The University of Edinburgh
Edinburgh
2023.05 - Current
- Facilitated prompt issue resolution through careful tracking of complaints until they were fully addressed.
- Maintained an organised reception area for a professional business environment.
- Monitored building security, updated logs and issued visitor badges.
- Handled appointment scheduling to ensure smooth daily operations.
Box office assistant
The Edinburgh Fringe Society
Edinburgh
2022.07 - 2024.09
- Selling tickets to customers in-person and over the phone
- Demonstrated proficiency in using ticketing software to improve work productivity.
- Working efficiently to ensure smooth running of box office during busy festival season
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
BUSINESS OWNER
ETSY BUSINESS
2020.06 - 2025.03
- Promoted original work across online platforms, increasing brand visibility and customer reach.
- Developed and executed successful marketing strategies, fostering effective communication with customers.
- Managed inventory and financial operations to ensure efficient business performance.
- Designed and delivered custom art pieces tailored to client specifications, ensuring satisfaction and repeat business.
WAITRESS
Fundrasing Events
Glasgow
2019.11 - 2019.11
- Greeted and served guests at charity events
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
Education
BSc - Psychology
The University of Edinburgh
Edinburgh 09/2021 - 2025.07
Scottish Qualifications Certificate - SQA
The Glasgow Academy
Glasgow 09/2017 - 2021.05
Skills
- Microsoft Office 365
- Red61
- R
- Anti-Terrorism Training (2024)
- Mental health first aid (2021)
Affiliations
- Powerlifitng: Scottish University and College Championships | 2nd u52kg
References
References available upon request.
Timeline
Receptionist
The University of Edinburgh
2023.05 - Current
Box office assistant
The Edinburgh Fringe Society
2022.07 - 2024.09
BUSINESS OWNER
ETSY BUSINESS
2020.06 - 2025.03
WAITRESS
Fundrasing Events
2019.11 - 2019.11
BSc - Psychology
The University of Edinburgh
09/2021 - 2025.07
Scottish Qualifications Certificate - SQA
The Glasgow Academy
09/2017 - 2021.05