Larisa Kercedi
London,United Kingdom
Summary
A detail-oriented and results-driven Office Administrator with extensive experience in office management, customer service, and HR functions. Having successfully covered HR Manager responsibilities for seven months, alongside managing reception duties and providing support to accounts, I bring a strong ability to multitask and streamline operations. Known for my organizational skills, proactive approach, and commitment to delivering high-quality administrative support, I am well-equipped to contribute to the efficiency and success of any office environment.
Overview
6
6
years of professional experience
Work history
Receptionist
CMT Design and Construction
Lambeth North, City of London
06.2024 - Current
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Provided clerical support to company employees, including copying, faxing and file management.
- Managed phone calls, resulting in effective communication flow within the company.
- Coordinated office supplies orders to keep necessary materials available at all times.
- Maintaining accurate employee records (personal details, job history, salary information, etc.).
- Hiring cleaning staff or overseeing recruitment, including conducting interviews and ensuring a proper induction process for new employees.
- Supervising cleaning staff, ensuring they perform their duties to a high standard, and providing feedback for improvement.
- Monitoring cleaning supplies and equipment, ensuring stock levels are maintained, and ordering additional supplies when necessary.
- Ensuring all personal and sensitive employee data is stored and handled in compliance with data protection regulations
- Supporting payroll activities, including preparing timesheets, calculating overtime, sick pay, holiday pay, and communicating with the payroll department.
- Assisting in the administration of employee benefits programs (health insurance, pensions, etc.), handling queries, and ensuring timely enrollment and changes.
- Drafting and sending HR-related communications, such as policy updates, meeting reminders, or employee notifications.
Receptionst
Fit Out Uk
Park Royal, Brent
09.2023 - 06.2024
- Managing the reception area, including welcoming customers and guests
- Managing company correspondence, including phone calls, emails, letters and packages
- Handling bookkeeping, budgeting and billing cycles for the business
- Organising meetings, scheduling appointments and overseeing catering during company events
- Supervising administrative staff, designing office workflow, assessing staff and providing feedback to improve internal performance
- Performing data entry roles, including updating records and databases for personnel, financial and legal information
- Managing inventory of office supplies, including stationery and multimedia equipment to ensure smooth office operations
- Creating travel itineraries for business executives, employees and company events
- Phone: 020 8963 6900
- Email : azraparween@fitoutuk.com
Credit Collector
Raiffeisen Bank
Brasov, Romania
06.2022 - 07.2023
- Managed debtor accounts, resulting in reduced outstanding debt.
- Maintained professional tone when corresponding by phone or email.
- Addressed and resolved customer disputes to support favourable collection rates.
- Used scripted conversation prompts to convey current account information and obtain payments.
- Increased client satisfaction through prompt resolution of account queries.
- Delivered exceptional customer service on all calls while maintaining calm and professional demeanour in challenging circumstances.
- Maintained records on diary notes and debt status codes to support customer account accuracy.
- Performed customer credit checks and advised on credit limit adjustments.
Sales Assistant
Tommy Hilfiger
Brasov, Romania
04.2020 - 06.2022
- Updated product labelling and pricing to reflect discounts and offers.
- Maintained accurate records to track cash handling activities.
- Handled high-pressure situations calmly, keeping store operation seamless during peak hours.
- Boosted product sales by offering selection guidance to customers.
- Prepared invoices for customers with large orders or special sales types.
- Packed and wrapped gifts with decorative details to match customer preferences.
- Maintained knowledge of products and features to provide recommendations to customers.
Sales assistant
English Home
Brasov, Romania
02.2019 - 04.2020
- Trained new staff members, fostering a supportive working environment.
- Engaged customers to enhance in-store experience and provide outstanding customer service.
- Took interest in customers' needs and concerns to provide throughtful advice and product recommendations.
- Completed purchases with cash, credit and debit payment methods, providing customer receipts for reference.
Education
Bachelor of Mechatronics -
Transylvania Technical College
01.2017 - 01.2021
Romanian, French
01.2023 - 01.2024
Degree in Business Management - Business Management
Regent College
Kingsbury 04.2024 -
Skills
- Problem-solving
- Organization
- Time management
- Motivation
- Adaptability
- Critical thinking
- Multitasking ability
- Office organisation
- Benefits administrator
- Microsoft Office 365
- Office supplies ordering
Languages
Romanian
Native
Spanish
Upper intermediate
Hungarian
Upper intermediate
English
Advanced
Timeline
Receptionist
CMT Design and Construction
06.2024 - Current
Degree in Business Management - Business Management
Regent College
04.2024 -
Receptionst
Fit Out Uk
09.2023 - 06.2024
Romanian, French
01.2023 - 01.2024
Credit Collector
Raiffeisen Bank
06.2022 - 07.2023
Sales Assistant
Tommy Hilfiger
04.2020 - 06.2022
Sales assistant
English Home
02.2019 - 04.2020
Bachelor of Mechatronics -
Transylvania Technical College
01.2017 - 01.2021
Similar Profiles
Gabriella OnofriettiGabriella Onofrietti
Interior Designer at Renovation Design By CMTInterior Designer at Renovation Design By CMT
Chidera JudeChidera Jude
Electrician Helper at Alliance Construction & Design-wisconsin ConstructionElectrician Helper at Alliance Construction & Design-wisconsin Construction
Benjamin UbaldoBenjamin Ubaldo
Construction Worker at Jp Construction / Dba Jacob Construction & DesignConstruction Worker at Jp Construction / Dba Jacob Construction & Design
Victoria MakindeVictoria Makinde
Volunteer Advocate at Rethink Mental IllnessVolunteer Advocate at Rethink Mental Illness
Aishat Aderayo BaleAishat Aderayo Bale
Nursery Educator at ABC DAYCARENursery Educator at ABC DAYCARE