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I am an enthusiastic, customer-oriented customer services executive, with 3 years of experience in customer facing environment in the aviation industry and 9 years of experience in insurance industry as an insurance advisor. I am adept at maintaining hospitable environment and ensuring high level of customer satisfaction. I feel comfortable engaging with people from all walks of life.

A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.

Dynamic Customer Services Executive with proven success at Contractor Services Limited, enhancing customer satisfaction and retention through exceptional service and relationship building. Skilled in complaint handling and problem-solving, I effectively resolved issues, improved feedback scores, and trained team members, fostering a collaborative environment that prioritized customer needs.

Marketing graduate with over 10 years of experience in customer service, CRM management, and administrative support. Proven track record of improving customer satisfaction and operational efficiency by streamlining systems and fostering collaborative team environments. Adept at problem-solving in high-pressure situations and committed to leveraging marketing skills to drive business growth. Enthusiastic about learning new digital marketing tools and strategies to enhance customer engagement and optimize workflow processes.

Nina Lloyd

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Work History

Customer Services Executive (FTC)

Bar & Waiting Staff

Accounts Assistant

Customer Team Member

Education

A-Levels - Sociology, Psychology, Politics

BSc - Psychology (2:1)

GCSEs - 9x GCSEs including Maths and English

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Customer Services Executive (FTC)

Bar & Waiting Staff

Customer Team Member

Accounts Assistant

A-Levels - Sociology, Psychology, Politics

BSc - Psychology (2:1)

GCSEs - 9x GCSEs including Maths and English

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