Sania Tahir
Basildon,Essex
Summary
A loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion. Skilled office worker versed in sorting, classifying and filing documentation. Easily handles repetitive, methodical work. Dedicated to helping staff with administrative needs and consistently meeting deadlines.
Overview
6
6
years of professional experience
4
4
years of post-secondary education
Work history
Customer services executive
Sliding wardrobes 4U LTD
Basildon
2023.11 - Current
- Followed up on customer queries to check that provided solutions met expectations.
- Resolved complaints with proactive problem-solving and analysis.
- Responded to customer queries and provided excellent customer service.
- Built positive customer rapport through friendly, professional communication.
- Managed over 60 customer calls per day.
- Improved customer satisfaction ratings through responsive query resolution.
- Advised clients of products and services and sold additional offerings to increase sales numbers.
- Maintained up-to-date client records in database systems.
- Coordinated returns and exchanges, improving overall purchase experience.
Sales Manager
One-Stop Furniture UK
Basildon
2018.10 - 2023.08
- Identified and maximised sales opportunities, and increased customer retention rates
- Utilised the customer relationship management system to track sales activities
- Led sales department with highest quarterly sales for two consecutive years
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
- Guided team members on best practices in upselling and cross-selling techniques, leading to enhanced customer value proposition.
- Supported front-line sales teams with well-coordinated administrative operations.
- Negotiated lucrative contracts to secure long-term client commitment.
- Organised special sales at specific times to drive customer engagement and move high volumes of products.
Sales Representative
UK Mover LTD
Rawalpindi
2022.01 - 2022.03
- Worked to ensure a neat and attractive sales environment, and assisted in the setup of visual displays
- Identified and maximized sales opportunities, and increased customer retention rates
- Led sales department with a can-do attitude and high quarterly sales.
Clinic Coordinator
Skyline Technology
Rawalpindi
2019.10 - 2020.12
- Served as an experienced and motivated Clinic Coordinator for a high volume and fast-paced clinic
- Worked to grow participation and popularity of clinic
- Supervised HR Coordinator.
Education
Master of Science - Psychology
National University of Modern Languages
Islamabad, Pakistan 2017.01 - 2019.01
Bachelor of Arts - Psychology
University of Punjab
Lahore, Pakistan 2014.03 - 2016.04
High School Diploma -
Sir Syed Public School
Rawalpindi, PakistanSkills
- Customer Service
- Online sales
- Lead development
- Product Expertise
- Customer service management
- Customer service and support
- Public speaking
- Data Entry
- Customer service support
Affiliations
- Reading
- Traveling
Languages
English
Advanced
Timeline
Customer services executive
Sliding wardrobes 4U LTD
2023.11 - Current
Sales Representative
UK Mover LTD
2022.01 - 2022.03
Clinic Coordinator
Skyline Technology
2019.10 - 2020.12
Sales Manager
One-Stop Furniture UK
2018.10 - 2023.08
Master of Science - Psychology
National University of Modern Languages
2017.01 - 2019.01
Bachelor of Arts - Psychology
University of Punjab
2014.03 - 2016.04
High School Diploma -
Sir Syed Public School