Nina Dicusara
London,United Kingdom
Summary
Dynamic professional with a robust skill set encompassing leadership competence, technical proficiency, and problem-solving abilities. Demonstrates exceptional communication skills and calm under pressure, fostering effective team building and training environments. Adept in organisation, computer, and observational skills, with proven negotiation and teamwork capabilities. Committed to excellence in housekeeping and inspection tasks, aiming to leverage these competencies towards achieving strategic career goals.
Overview
26
26
years of professional experience
1
1
year of post-secondary education
1
1
Certification
Work history
Cleaning supervisor
GreenZone Cleaning & Support Services LTD
London, Hammersmith and Fulham
2024.12 - Current
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Ensured cleanliness standards met with regular inspections of work areas.
- Streamlined processes for improved efficiency in cleaning tasks.
- Conducted performance evaluations, fostering continuous improvement in cleaning services.
- Verified equipment functionality regularly, preventing downtime due to faulty appliances.
- Provided training for new staff members to ensure quality service delivery.
- Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
Cleaning supervisor
Premium Support Services LTD
London, Hammersmith and Fulham
2022.11 - 2024.12
- Coordinated deep cleaning projects, ensuring timely completion and satisfactory results.
- Ensured cleanliness standards met with regular inspections of work areas.
- Supervised team members, enhancing overall productivity and effectiveness.
- Decreased contamination risk by implementing rigorous cleaning procedures.
- Implemented efficient cleaning methods for improved hygiene levels.
- Provided training for new staff members to ensure quality service delivery.
- Monitored inventory levels, avoiding shortages or overstocking of cleaning supplies.
- Maintained a safe work environment through meticulous adherence to safety protocols.
- Inspected cleaning quality to achieve pristine standards.
- Reported on accidents and investigated incidents to protect staff safety.
- Used excellent problem-solving skills to quickly resolve issues.
Cleaner
May Harris Multi Services LTD
London
2020.09 - 2022.11
- Managed rubbish removal efficiently, ensuring waste was properly sorted for recycling or disposal.
- Utilised eco-friendly products to maintain a safe, chemical-free environment.
- Maintained high standards of cleanliness and hygiene by thorough daily dusting and hoovering.
- Performed routine checks on cleaning supplies inventory to avoid running out of key items.
- Responded swiftly to emergency situations requiring immediate cleanup to minimise disruption.
- Took on additional responsibilities during staff shortages demonstrating flexibility and commitment.
Receptionist
HOTEL Z7 Limited
LONDON
2020.01 - 2020.08
- Welcoming guests to the hotel in a polite, friendly and helpful manner.
- Dealing with late arrivals and assisting with early check-outs.
- Check out departing guests using the hotel’s accounting system.
- Taking payment from guests in the form of cash or credit cards.
- Answering telephone inquiries promptly & professionally & transferring calls on.
- Being a point of contact for guests should they have any queries.
- Arranging for brief tours of the hotels rooms and facilities.
- Operating switchboard and directing calls appropriately.
- Dealing with and resolving customer complaints.
- Checking function sheets.
- Managing group bookings for conferencing, the restaurant and accommodation.
- Keeping up to date on all hotel products, services, pricing & promotional offers.
- Completing the night auditing procedures with accuracy and attention to detail.
- Maximise sales revenues through up selling and marketing programmes.
- Provide information and literature about the hotel in person and via telephone.
- Ensuring all relevant paperwork has been completed in order for a smooth handover at the end of your shift
- Keeping up to date with special promotions and putting up displays.
Sales Assistant
Select Fashion Limited
LONDON
2016.10 - 2019.12
- Greeting customers who enter the shop.
- Be involved in stock control and management.
- Assisting shoppers to find the goods and products they are looking for.
- Being responsible for processing cash and card payments.
- Stocking shelves with merchandise.
- Answering queries from customers.
- Giving advice and guidance on product selection to customers.
- Keeping the store tidy and clean, this includes hovering and mopping.
- Responsible dealing with customer complaints.
- Working within established guidelines, particularly with brands.
- Attaching price tags to merchandise on the shop floor.
- Responsible for security within the store and being on the look out for shoplifters and fraudulent credit cards etc.
- Receiving and storing the delivery of large amounts of stock
- Keeping up to date with special promotions and putting up displays.
Sales Assistant
Carphone Warehouse Europe Limited
LONDON
2013.09 - 2016.09
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Addressed customer inquiries and concerns to facilitate decision-making and minimise anxiety or hesitation.
- Maintained currency on industry trends and participated in professional development opportunities to strengthen product and service knowledge.
Sales Assistant
ALDI STORES LIMITED
LONDON
2010.05 - 2013.08
- Selector receiving, moving and storing incoming goods
- Picking products selecting space for storage and arranging for goods to be placed in the designated areas
- Offering face to face advice to customers on the stores products
- Processing returns and refunds as required in line with company procedures
- Responsible for the stores security including being its key holder
- Responsible for the daily management of the till
- Ensuring that all areas are clean and adhere to the company’s clear floor policy and Health and Safety requirements
- Making sure that any items which is removed from a display column is replaced immediately after a sale
- Managing cash and payment system in accordance with company procedures and policies
Distribution department manager
CARMEZ S.A
Chisinau
2000.04 - 2010.04
- Oversaw package management, sales
- Manage the purchasing and outsourcing of company services
- Regulate projects and provided solutions to multiple facets of business
- Communicate with staff in multiple departments and provide a revised model of business growth each year
Education
Certificate of Higher Education - Accounting
EuroStudii
Moldova 2017.09 - 2018.08
Skills
- Leadership competence
- Technical proficiency
- Problem-solving
- Calm under pressure
- Communication skills
- Team building
- Training skills
- Organisation skills
- Computer skills
- Observational skills
- Negotiation skills
- Teamwork skills
- Housekeeping skills
- Inspection skills
Languages
English
Proficient (C2)
Romanian
Proficient (C2)
Russian
Proficient (C2)
Certification
Course name: Understanding PPE
Course provider: The British Institute of Cleaning Science
Timeline
Cleaning supervisor
GreenZone Cleaning & Support Services LTD
2024.12 - Current
Cleaning supervisor
Premium Support Services LTD
2022.11 - 2024.12
Cleaner
May Harris Multi Services LTD
2020.09 - 2022.11
Receptionist
HOTEL Z7 Limited
2020.01 - 2020.08
Certificate of Higher Education - Accounting
EuroStudii
2017.09 - 2018.08
Sales Assistant
Select Fashion Limited
2016.10 - 2019.12
Sales Assistant
Carphone Warehouse Europe Limited
2013.09 - 2016.09
Sales Assistant
ALDI STORES LIMITED
2010.05 - 2013.08
Distribution department manager
CARMEZ S.A
2000.04 - 2010.04