Nima Moktan
Birmingham,UK 🇬🇧
Summary
Energetic Barista experienced in delivering exceptional customer service and creating memorable experiences. Enhanced customer satisfaction through strong communication skills and effective multitasking in fast-paced environments. Contributed to a welcoming café atmosphere while fostering customer loyalty and maintaining a clean, organised workspace.
Overview
3
3
years of post-secondary education
3
3
years of professional experience
Work history
Cafe barista
Eis Cafe
Birmingham, UK
2025.09 - Current
- Delivered exceptional customer service to ensure repeat business.
- Cultivated relationships with regulars, enhancing their experience and loyalty to the establishment.
- Responded promptly to customer complaints or issues, thus preserving a positive atmosphere in the cafe.
Waiter
Afrikana
Birmingham, West Midland
2025.09 - 2026.03
- Worked collaboratively with kitchen staff for efficient service delivery.
- Assisted in food preparation, resulting in timely service delivery.
- Ensured cleanliness of restaurant area with regular sweeping and wiping.
Sushi chef
Manakamana Restaurant
Nepal, Kathmandu
2024.01 - 2025.03
- Coordinated logistics operations, enhancing overall workflow.
- Reduced order fulfilment times with streamlined picking and packing processes.
- Assisted in the preparation of shipping documents for time to dispatch.
Education
A-Levels - Hospitality
Trikon Public Secondary School
Nepal 2022.01 - 2024.11
Certificate of Higher Education - Bakery Science And Patisserie
University College Birmingham
Birmingham 2025.09 -
Skills
- Latte artistry
- Beverage preparation
- Menu knowledgeability
- Nutritional information understanding
- Cash handling
- Customer Service
- Patience with customers
- Creativity in presentation
Timeline
Certificate of Higher Education - Bakery Science And Patisserie
University College Birmingham
2025.09 -
Cafe barista
Eis Cafe
2025.09 - Current
Waiter
Afrikana
2025.09 - 2026.03
Sushi chef
Manakamana Restaurant
2024.01 - 2025.03
A-Levels - Hospitality
Trikon Public Secondary School
2022.01 - 2024.11