Susan Stembalski

• Performed administrative duties efficiently for streamlined office operations.
• Developed effective rapport with customers through empathetic communication, ensured repeat business engagements.
• Managed escalated customer complaints, resolved issues promptly and professionally.
• Coordinated with other departments to ensure seamless customer experience across all platforms.

My Role here during this period was to assist my then Store Director with all aspects of running the practise efficiently.

Hiring Staff

Rotas

Maintaining Online Diary

Contracts

NHS Compliance

Applying for Pre Reg Grants

Health and Safety

Customer Complaints

Payroll

Support for our Optometrist Team

Staff Training

• Streamlined administrative processes, reducing paperwork backlog.
• Boosted overall performance with regular training workshops.
• Negotiated supplier contracts to reduce costs.
• Managed inventory levels to prevent stock shortages.
• Delegated assignments to maximise individual strengths.
• Reduced operational delays with proactive scheduling.
• Handled customer complaints for improved satisfaction rates.
• Trained new recruits for seamless integration into the team.
• Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
• Devised staff succession plans to enable professional development.
• Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
• Reconciled daily sales transactions to balance and log day-to-day revenue.