Nilkantha Poudel

• Provided professional, high-quality front-of-house service by greeting clients cheerfully, managing questions efficiently, and maintaining a favourable first impression at all times. Handled phone and face-to-face questions with discretion and excellent communication, scheduled appointments, and worked closely with the sales/service team to guarantee a seamless client flow. To maintain client satisfaction and service standards, I kept a spotless reception area, assisted with administrative work and documentation, and quickly resolved small concerns.

Responsible for welcoming customers to the showroom, understanding their needs and budget, and recommending suitable vehicles. Arranged viewings and test drives, explained vehicle features and specifications, and supported negotiations to help close sales. Completed sales paperwork accurately, kept stock and vehicle listings up to date, and maintained a clean, professional showroom and vehicle display standards while providing good customer service from enquiry through to handover.