Summary
Overview
Work history
Education
Skills
Affiliations
Languages
Timeline
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ROSDON DSOUZA

Bournemouth,England

Summary

Recent graduate with a Master's in International Business and a Bachelor's in business administration (specialty in marketing), equipped with strong analytical thinking, communication, and problem-solving skills. Demonstrates a proactive attitude, adaptability, and a commitment to delivering results in fast-paced environments. Experienced in customer-facing roles across hospitality and retail, with a proven ability to work collaboratively and independently. Eager to contribute to consulting projects by applying academic knowledge to real-world business challenges and continuously learning from industry professionals.

Overview

2
2
years of professional experience

Work history

Front of house (receptionist/Customer service)

Royal Exeter Hotel
Bournemouth, Dorset
11.2024 - Current
  • Guest Services: Greet guests, manage check-ins/check-outs, and ensure a welcoming experience
  • Reservations: Handle bookings via phone, email, and system software
  • Customer Support: Address inquiries, resolve complaints, and offer local recommendations
  • Admin Duties: Maintain records, process payments, and coordinate with housekeeping
  • Security: Issue room keys securely and monitor guest access
  • Proficient in booking systems & office software
  • Maintained tidy reception area, creating an inviting environment for visitors.

Event coordinator/ Associate

Absolute Concepts
Mumbai, India
01.2024 - 08.2024
  • Established strong relationships with suppliers/vendors to secure cost-effective deals.
  • Welcomed guests into venues, showing them to tables and providing menus.
  • Facilitated smooth running of events by coordinating all logistical elements.
  • Managed multiple tasks concurrently under tight deadlines without compromising on quality or customer service.
  • Coordinated event staff workflow and delegated tasks to maintain seamless flow of events.
  • Negotiated contracts with clients and vendors to achieve mutually favourable agreements.

Education

Msc - INTERNATIONAL MANAGEMENT

Bournemouth University
Bournemouth, England
/2024 - /2025

Bachelor of Business Administration -

Pune University
India
/2020 - /2023

Skills

  • Multi-tasking
  • Critical Thinking
  • Time Management
  • Communication Skills
  • Problem Solving
  • Interpersonal Skills
  • Scheduling
  • Customer Service
  • Guest engagement

Affiliations

  • Playing Cricket
  • Watching Movies
  • Travelling

Languages

English
Upper intermediate
Hindi
Advanced

Timeline

Front of house (receptionist/Customer service)

Royal Exeter Hotel
11.2024 - Current

Event coordinator/ Associate

Absolute Concepts
01.2024 - 08.2024

Msc - INTERNATIONAL MANAGEMENT

Bournemouth University
/2024 - /2025

Bachelor of Business Administration -

Pune University
/2020 - /2023

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ROSDON DSOUZA