NILEENA ARUNLAL
ILFORD,ESSEX
Summary
Compassionate Care Assistant with deep-rooted empathy and commitment to enhancing patient well-being. Skilled in providing daily care, emotional support, and creating comfortable living environments. Known for fostering positive relationships and contributing to cohesive team.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Care Assistant
Runwood Homes
LONDON, ESS
01.2024 - Current
- Assisted residents with getting in and out of bed, dressing, personal hygiene and toileting
- Helped to manage residents including physical mobility and incontinence
- Preparing and serving meals at appropriate time
- Providing mental and emotional support
- Organizing suitable recreational activities for service users
- Recording and reporting essential information in residents’ daily reports accurately and immediately
- Encourage clients to eat and drink appropriately
- Assist in safe lifting, transferring, repositioning and movement of clients
- Perform light housekeeping tasks, such as dusting, vacuuming and changing bed clothes
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Health Care Assistant
Hillside Nursing Home - SG Agency
08.2023 - 12.2023
Health Care Assistant
Alpha Professional Care Agency
03.2023 - 08.2023
Senior Medical Secretary
KIMSHEALTH MANAGEMENT LTD
02.2019 - 12.2022
- Prepare and type medical reports, correspondence, and other documents.
- Transcribe dictations from doctors and specialists.
- Ensure all documents are formatted correctly and free of errors.
- Manage and schedule patient appointments for multiple specialists.
- Coordinate with doctors, nurses, and other healthcare professionals to ensure efficient time management.
- Reschedule or cancel appointments as needed and inform patients promptly
- Answer phone calls, emails, and inquiries from patients.
- Provide information about hospital services, appointment availability, and general queries.
- Liaise with laboratory, radiology, and other departments to coordinate patient care.
- Ensure test results and reports are delivered to the appropriate specialists in a timely manner.
- Handle multiple tasks simultaneously, such as answering phones while managing patient check-ins.
Prioritize tasks effectively to meet deadlines. - Communicate clearly and professionally with patients, families, and healthcare staff.
- Demonstrate empathy and patience when dealing with patients.
- Address patient concerns and resolve conflicts or issues promptly.
- Escalate complex issues to the appropriate personnel when necessary.
Care Assistant
AMMA CARE HOME
09.2017 - 01.2019
Senior Editor (Medical Transcription)
VISHWA TRANSCRIPTION SERVICES PVT LTD
07.2014 - 08.2017
Medical Transcriptionist
I-SCRIBES INDIA PVT LTD
04.2008 - 03.2011
Education
MBA - Leadership
UNIVERSITY OF THE WEST OF SCOTLAND
LondonBACHELOR OF COMMERCE - Computer Stream
UNIVERSITY OF KERALA
NVQ Level 3 - health and social caare
welfare Academy
London 02.2025 - 07.2025
Diploma of Higher Education - DIPLOMA IN MEDICAL SECRETARY
LEWIS COLLEGE
LONDON 10.2024 -
Skills
- Strong organizational and time-management skills
- Attention to detail and accuracy in handling records and documents
- Excellent communication and interpersonal skills
- Ability to work under pressure in fast-paced environment
- Knowledge of medical terminology and procedures
- Proficiency in computer applications and medical software
Certification
- Level 2 Social Care Training, Welfare Academy
- Tally - Computerized Accounting, Tally Academy
- Medical Transcription, Health Combine Solutions Pvt, Ltd
- Medical Billing and Coding (ICD-9), Alpha Informatics Pvt, Ltd
Custom
- EMDAT Platform
- E-scription Platform
- Manual Transcription
Personal Information
Nationality: Indian
Timeline
NVQ Level 3 - health and social caare
welfare Academy
02.2025 - 07.2025
Diploma of Higher Education - DIPLOMA IN MEDICAL SECRETARY
LEWIS COLLEGE
10.2024 -
Care Assistant
Runwood Homes
01.2024 - Current
Health Care Assistant
Hillside Nursing Home - SG Agency
08.2023 - 12.2023
Health Care Assistant
Alpha Professional Care Agency
03.2023 - 08.2023
Senior Medical Secretary
KIMSHEALTH MANAGEMENT LTD
02.2019 - 12.2022
Care Assistant
AMMA CARE HOME
09.2017 - 01.2019
Senior Editor (Medical Transcription)
VISHWA TRANSCRIPTION SERVICES PVT LTD
07.2014 - 08.2017
Medical Transcriptionist
I-SCRIBES INDIA PVT LTD
04.2008 - 03.2011
- Level 2 Social Care Training, Welfare Academy
- Tally - Computerized Accounting, Tally Academy
- Medical Transcription, Health Combine Solutions Pvt, Ltd
- Medical Billing and Coding (ICD-9), Alpha Informatics Pvt, Ltd
MBA - Leadership
UNIVERSITY OF THE WEST OF SCOTLAND
BACHELOR OF COMMERCE - Computer Stream
UNIVERSITY OF KERALA
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