Abisola Hammed

• Provide outstanding customer service to residents, families, and visitors, ensuring a welcoming and positive experience.
• Address inquiries, complaints, and concerns with professionalism and empathy, finding effective solutions to improve client satisfaction.
• Assist residents with daily needs, ensuring comfort and a high quality of care while maintaining respect and dignity.
• Coordinate with healthcare professionals, administrative staff, and caregivers to facilitate seamless service delivery.
• Maintain accurate records and documentation of resident interactions and requests.
• Train new staff in customer service best practices and facility policies.

Assist patients with scheduling, rescheduling, and canceling appointments while ensuring efficiency in provider availability.

Respond to patient inquiries regarding insurance coverage, billing, and medical procedures with professionalism and clarity.

Process insurance claims and verify patient eligibility, minimizing claim rejections and improving reimbursement rates.

Maintain strict confidentiality and compliance with data protection.

Collaborate with medical staff to ensure seamless patient experiences and accurate medical record keeping.

Train new team members on customer service protocols, software systems, and HIPAA compliance.

Greeted patients and assisted with check-in procedures, ensuring accuracy in demographic and insurance details.

Addressed and resolved patient complaints, escalating complex issues to appropriate departments.

Assisted in managing patient referrals, ensuring timely follow-ups and coordination with specialists.

Educated patients on healthcare plans, coverage options, and payment responsibilities.

Managed high call volumes and provided timely responses to inquiries regarding medical services.