Nikul Patel
Stanmore, London
Summary
Senior Retail & Operations Manager / Postmaster with 15+ years’ experience leading high-volume, regulated retail environments. Proven expertise in multi-site operations, P&L accountability, compliance governance, sales growth, and people leadership. Recognised for turning complex operations into efficient, customer-focused, and profitable businesses. Brings a hands-on leadership style, strong commercial judgement, and the ability to perform under scrutiny in regulated and high-risk settings.
Overview
2026
2026
years of professional experience
Work History
Postmaster & Retail Shop Owner
Sudbury Hill Post Office
01.2019 - Current
- Own and manage a high-volume main branch Post Office and retail operation, responsible for end-to-end performance.
- Lead daily operations including staffing, compliance, security, cash handling, stock control, and financial management.
- Consistently drive sales growth across Post Office services and retail product lines.
- Ensure full compliance with Post Office Ltd regulations, audits, and security standards.
- Recruit, train, schedule, and manage staff performance to maintain service excellence.
- Handle escalated customer issues professionally, maintaining high satisfaction levels.
- Manage supplier relationships and operational costs to protect margins and profitability.
Business Owner
Kesari Restaurant
04.2021 - 11.2022
- Launched and operated a cloud kitchen catering business, overseeing full operational delivery.
- Managed food production, supplier coordination, pricing, and cost control.
- Maintained strict food hygiene, safety, and quality standards.
- Operated online delivery platforms, monitored performance, and responded to customer feedback.
- Indian Cuisine
Branch Manager
Post Office Ltd
London
01.2010 - 12.2018
- Directed all branch operations including sales, customer service, HR, administration, and distribution.
- Managed budgets, KPIs, and performance targets, consistently meeting business objectives.
- Analysed local market conditions to identify new sales and growth opportunities.
- Recruited, trained, coached, and motivated teams to achieve high engagement and results.
- Identified operational improvements and implemented corrective actions to enhance performance.
- Resolved customer and employee issues promptly while maintaining regulatory compliance.
- Built strong internal and external networks to enhance branch reputation and visibility.
- Crown Office
Travel Products Specialist / Crown Cover (Deputy Branch Manager)
Post Office Ltd
- 08.2016
- Led sales learning sessions and delivered ongoing coaching support to colleagues.
- Attended specialist travel product workshops in partnership with First Rate.
- Deputised for Branch Manager, including covering additional branches when required.
- Crown Office
Express Mails Specialist
Post Office Ltd
- 08.2014
- Acted as a key customer advisor for mail, parcel, and financial products.
- Delivered sales training and product knowledge sessions to staff.
- Attended Royal Mail and Parcelforce specialist workshops.
General Assistant / Team Leader
Tesco Stores
04.2009 - 02.2013
- Delivered high-quality customer service in a fast-paced, target-driven retail environment.
- Managed cash and card transactions accurately and efficiently.
- Proactively resolved customer queries and complaints to maintain brand standards.
- Supported team leadership duties, ensuring smooth day-to-day store operations.
Systems Analyst
Bluestone Asset Management Ltd.
Edgware
10.2009 - 10.2010
Security Officer
Central Security Ltd.
Chadwell Heath
10.2006 - 11.2009
Education
BSc (Hons) - Computer Science with Games & Graphics
Middlesex University
London01.2008
Diploma - Computer Technology
S.S.B.T.E Polytechnic
India01.2005
Skills
- Retail
- Branch Operations Management
- Multi-Site Operations Management
- Profit & Loss (P&L) Ownership
- Sales Growth
- Target Delivery
- Customer Experience
- Service Excellence
- People Leadership
- Coaching
- Performance Management
- Regulatory Compliance
- Audit Compliance
- Security Compliance
- Cash Handling
- Stock Control
- Risk Management
- Budgeting
- Forecasting
- Cost Control
- Stakeholder Management
- Supplier Management
- Operational Efficiency
References
Available on request
Hobbies and Interests
- Technology
- Travelling
- Cricket
- Volleyball
- Badminton
- Movies
- Music
Timeline
Business Owner
Kesari Restaurant
04.2021 - 11.2022
Postmaster & Retail Shop Owner
Sudbury Hill Post Office
01.2019 - Current
Branch Manager
Post Office Ltd
01.2010 - 12.2018
Systems Analyst
Bluestone Asset Management Ltd.
10.2009 - 10.2010
General Assistant / Team Leader
Tesco Stores
04.2009 - 02.2013
Security Officer
Central Security Ltd.
10.2006 - 11.2009
Travel Products Specialist / Crown Cover (Deputy Branch Manager)
Post Office Ltd
- 08.2016
Express Mails Specialist
Post Office Ltd
- 08.2014
BSc (Hons) - Computer Science with Games & Graphics
Middlesex University
Diploma - Computer Technology
S.S.B.T.E Polytechnic