Dylan Harris
Belfast,County Antrim
Summary
Customer-focused professional with experience in sales, fundraising, customer service, and hospitality. Developed strong communication, problem-solving, and relationship-building skills in fast-paced environments. As a Sales Leader, engaged customers and adapted approaches to meet targets. Experienced in high-pressure situations as a 999 Call Taker, demonstrating professionalism, accuracy, and empathy.
Overview
7
7
years of professional experience
Work History
Sales Leader
Actualize Promotion
Belfast, County Antrim
03.2026 - 09.2026
- Achieved weekly sales targets consistently in fast-paced, target-driven environment, contributing to overall fundraising goals
- Built rapport with diverse customers, adapting communication and sales techniques to enhance engagement and drive donations
- Represented leading charitable organisations through face to face fundraising campaigns, engaging members of the public and generating regular direct debit donations
- Managed travel and fundraising locations independently, ensuring professional interactions and high-quality customer service
999 Call Taker
BT
Belfast, County Antrim
09.2025 - 03.2026
- Managed inbound calls in a high-volume environment, efficiently handling customer queries and concerns.
- Answered calls promptly and calmly, providing empathetic, professional service throughout.
- Worked effectively, calmly and proactively under pressure, especially during time-critical situations.
- Managed sensitive information with discretion, adhering to data protection regulations.
Bartender
Crowne Plaza
Liverpool
05.2024 - 06.2025
- Greeted customers warmly, fostering a welcoming atmosphere
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Acquired knowledge of store policies and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Acquired knowledge of store policies and followed all store policies and procedures, resulting in fewer mistakes and improved customer service
Bartender
Hatch Bar
Liverpool
10.2023 - 04.2024
- Developed relationships with customers that resulted in increased loyalty and repeat business
- Accurately took and processed orders in a fast-paced environment, resulting in improved customer satisfaction
- Demonstrated a high level of customer service, resulting in positive feedback and increased tips
Baker
Hovis Bakery
Belfast
06.2019 - 10.2022
- Monitored and adjusted oven temperatures to ensure consistent quality and texture of baked goods
- Created and managed a daily production schedule to ensure timely delivery of fresh baked goods
- Maintained strict hygiene standards in all baking and preparation areas, complying with health and safety regulations.
- Carried out all baking duties with care and attention to detail to guarantee production of high-quality products and minimise waste.
- Baked pastries bread, pies and pastries for customers.
Education
Sports Psychology -
Liverpool John Moores
Liverpool06-2026
Skills
- Sales Strategy Development
- Sales strategies
- Customer relationship management
- Customer service excellence
- Data protection compliance
- Problem Solving Skills
- Time Management Skills
- Interpersonal Communication Skills
- Teamwork Skills
- Advanced communication
- Motivated Attitude
- Ethical Sales Practices
- Interpersonal Communication Skills
Custom
26 Ormonde Crescent
Timeline
Sales Leader
Actualize Promotion
03.2026 - 09.2026
999 Call Taker
BT
09.2025 - 03.2026
Bartender
Crowne Plaza
05.2024 - 06.2025
Bartender
Hatch Bar
10.2023 - 04.2024
Baker
Hovis Bakery
06.2019 - 10.2022
Sports Psychology -
Liverpool John Moores