Nikki Emson
Dronfield,Derbyshire
Summary
Reliable professional with 12 years of experience in customer-facing roles, consistently delivering high-quality service. Proven ability to work collaboratively within teams while achieving individual and collective goals. Strong interpersonal skills foster effective business relationships and enhance customer satisfaction. Independent, confident, and punctual, with a commitment to maintaining a polished and professional appearance.
Overview
13
13
years of professional experience
Work history
Customer Service Operator
Europa Worldwide Group
Sheffield
2024.01 - Current
- Managed high volume calls, ensuring swift resolution of customer issues.
- Proactively engaged with existing customers to drive income generation.
- Conducted outbound calls to gather client feedback and ensure follow-up service.
- Addressed inquiries and complaints promptly to enhance customer satisfaction.
- Oversaw credit limits and debt recovery processes effectively.
- Maintained accurate processing of commodity codes and invoices for dispatch.
- Rectified problematic tasks promptly to sustain workflow efficiency.
- Maintained excellent relations with external clients, providing timely quotes and shipping information.
Road Account Manager
Europa Worldwide Group
Sheffield
2022.10 - 2024.01
- Managed business relationships to ensure loyalty and long-term commitment.
- Established strong rapport with clients through regular communication.
- Analysed sales data for identifying opportunities for growth.
- Delivered presentations to potential clients, securing new business partnerships.
- Collaborated with sales team for achieving shared objectives.
- Maintained excellent knowledge of industry trends to remain ahead of competitors.
- Resolved client issues promptly, ensuring high levels of satisfaction.
Lettings Valuer
Blundells, Countrywide
Sheffield, South Yorkshire
2021.03 - 2022.10
- Achieved high customer satisfaction through exceptional product knowledge.
- Executed project plans and communicated deadlines to ensure timely completion.
- Managed complaints with effective communication and problem-solving skills.
- Inspected products for compliance with quality standards.
- Developed comprehensive understanding of industry trends and process improvements.
- Implemented sales strategies to drive revenue growth.
- Enhanced brand reputation by delivering attentive customer service experiences.
- Provided accurate rental appraisals based on thorough market analysis.
Internal Lettings Negotiator
Blundells, Countrywide
Sheffield, South Yorkshire
2016.05 - 2021.02
- Organised files to enhance efficiency and ensure traceability.
- Maximised customer engagement by delivering exceptional service.
- Maintained clean and safe working environments to mitigate accident risks.
- Demonstrated consistent dedication to achieving results and improving operations.
- Proactively undertook additional tasks to support team success.
- Thrived in fast-paced environments, contributing energy and enthusiasm.
Lettings Negotiator
Blundells, Countrywide
Sheffield, South Yorkshire
2015.06 - 2016.04
- Achieved service time and quality targets.
- Handled a high number of inbound calls per day.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Updated databases while complying with GDPR regulations.
- Organised files to support efficiency and traceability.
- Organised personal documentation and forwarded to 3rd party credit checkers.
Retail Shop Assistant
USC
Sheffield, South Yorkshire
2013.02 - 2015.04
- Facilitated customer product location to enhance satisfaction.
- Managed store opening and closing procedures, including cash handling and visual merchandising.
- Greeted customers warmly to create positive first impressions.
- Provided assistance to customers and staff regarding stock and inventory queries.
- Informed customers about diverse products and services available.
- Collaborated with managers pre-shift to establish daily priorities and tasks.
- Guided customers in selecting products aligned with their preferences and needs.
- Processed returns, refunds, and exchanges at customer service desk efficiently.
Education
GCSEs - 8 -
King Ecgbert School
Sheffield, SHFA-Levels - Art, English Language and Sport -
King Ecgbert School
Sheffield, SHFSkills
- Proactive approach
- Organised
- High-level customer service
- Impeccable attention to detail
- Team leadership
- Complaint resolution
- Problem solving
- Customer focus
- Time management
- Target achievement
- Lead follow-up
- Clean driving record
- Legal documentation
- Excellent written and verbal communication
Affiliations
- I love being outdoors and enjoy long walks with my dog
- Socialising with friends
- DIY home improvements and hands-on projects
Timeline
Customer Service Operator
Europa Worldwide Group
2024.01 - Current
Road Account Manager
Europa Worldwide Group
2022.10 - 2024.01
Lettings Valuer
Blundells, Countrywide
2021.03 - 2022.10
Internal Lettings Negotiator
Blundells, Countrywide
2016.05 - 2021.02
Lettings Negotiator
Blundells, Countrywide
2015.06 - 2016.04
Retail Shop Assistant
USC
2013.02 - 2015.04
A-Levels - Art, English Language and Sport -
King Ecgbert School
GCSEs - 8 -
King Ecgbert School