Overview
Work history
Education
Skills
Languages
Timeline
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Nikita Patel

Kent,United Kingdom

Overview

8
8
years of professional experience
8
8
years of post-secondary education

Work history

Customer service assistant

Budgens
Dover, Kent
10.2023 - Current
  • Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
  • Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions.
  • Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.

Junior assistant

DGVCL
Navsari, India
09.2017 - 09.2022
  • Coordinated employee calendars and diaries to prioritise key tasks and events.
  • Greeted visitors and delivering friendly, professional customer care.
  • Maintained office supply inventories and processed stock orders to meet operational needs.
  • Updated office records with accurate, current information for reliable reference.
  • Managed inbound and outbound post, supporting smooth, timely communications.
  • Kept and maintained accurate filing system for preservation of office information.

Jr. Dot Net Developer

Shreeyaan Solusmart Pvt. Ltd
Ahmedabad, India
09.2016 - 09.2017
  • Analysed user requirements and evaluated existing software and systems implemented.
  • Wrote clean, clear and well-tested code for various projects.
  • Identified technical issues according to design requirements and tested solutions.
  • developed a system called support ticket system for solving customers complaints as per the complexity of queries.



Software developer trainer

Ved IT
Ahmedabad, India
03.2016 - 08.2016
  • Trained teams on new software programmes to limit operational disruption.
  • arrange technical examinations for new team and support them to develop a programming skills.

Education

Master of Science - Msc Data Intelligence

Canterbury Christ Church University
Canterbury
09.2022 - 09.2023

Master of Science - Masters of Computer Application

Gujarat Technological University (GTU)
India
07.2011 - 05.2014

Bachelor of Science - Bachelor of Computer Application

Veer Narmad South Gujarat University
India
05.2008 - 06.2011

GCSEs - Higher Secondary Education(12th)

Gujarat Secondary and Higher Secondary Education
India
06.2007 - 05.2008

Skills

  • Python
  • SQL Server
  • Data mining
  • Data collection and analysis
  • Programming and design skills
  • Data extraction
  • Power BI
  • Microsoft Access
  • Data formatting
  • Data analysis
  • Data visualisation
  • HTML coding
  • NET
  • CSS2
  • C#
  • Data entry
  • CRM
  • POS systems
  • Microsoft Visual Studio
  • HTML 5
  • jQuery

Languages

English
Intermediate
Hindi
Intermediate
Gujarati
Advanced

Timeline

Customer service assistant

Budgens
10.2023 - Current

Master of Science - Msc Data Intelligence

Canterbury Christ Church University
09.2022 - 09.2023

Junior assistant

DGVCL
09.2017 - 09.2022

Jr. Dot Net Developer

Shreeyaan Solusmart Pvt. Ltd
09.2016 - 09.2017

Software developer trainer

Ved IT
03.2016 - 08.2016

Master of Science - Masters of Computer Application

Gujarat Technological University (GTU)
07.2011 - 05.2014

Bachelor of Science - Bachelor of Computer Application

Veer Narmad South Gujarat University
05.2008 - 06.2011

GCSEs - Higher Secondary Education(12th)

Gujarat Secondary and Higher Secondary Education
06.2007 - 05.2008

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Nikita Patel