Nikita Patel
Kent,United Kingdom
Overview
8
8
years of professional experience
8
8
years of post-secondary education
Work history
Customer service assistant
Budgens
Dover, Kent
10.2023 - Current
- Maintained customer happiness with forward-thinking strategies focused on addressing needs and resolving concerns.
- Maintained spotlessly clean sales floors, organising merchandise for visually-appealing displays.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Guaranteed positive customer experiences by efficiently resolving customer concerns and complaints.
Junior assistant
DGVCL
Navsari, India
09.2017 - 09.2022
- Coordinated employee calendars and diaries to prioritise key tasks and events.
- Greeted visitors and delivering friendly, professional customer care.
- Maintained office supply inventories and processed stock orders to meet operational needs.
- Updated office records with accurate, current information for reliable reference.
- Managed inbound and outbound post, supporting smooth, timely communications.
- Kept and maintained accurate filing system for preservation of office information.
Jr. Dot Net Developer
Shreeyaan Solusmart Pvt. Ltd
Ahmedabad, India
09.2016 - 09.2017
- Analysed user requirements and evaluated existing software and systems implemented.
- Wrote clean, clear and well-tested code for various projects.
- Identified technical issues according to design requirements and tested solutions.
- developed a system called support ticket system for solving customers complaints as per the complexity of queries.
Software developer trainer
Ved IT
Ahmedabad, India
03.2016 - 08.2016
- Trained teams on new software programmes to limit operational disruption.
- arrange technical examinations for new team and support them to develop a programming skills.
Education
Master of Science - Msc Data Intelligence
Canterbury Christ Church University
Canterbury 09.2022 - 09.2023
Master of Science - Masters of Computer Application
Gujarat Technological University (GTU)
India 07.2011 - 05.2014
Bachelor of Science - Bachelor of Computer Application
Veer Narmad South Gujarat University
India 05.2008 - 06.2011
GCSEs - Higher Secondary Education(12th)
Gujarat Secondary and Higher Secondary Education
India 06.2007 - 05.2008
Skills
- Python
- SQL Server
- Data mining
- Data collection and analysis
- Programming and design skills
- Data extraction
- Power BI
- Microsoft Access
- Data formatting
- Data analysis
- Data visualisation
- HTML coding
- NET
- CSS2
- C#
- Data entry
- CRM
- POS systems
- Microsoft Visual Studio
- HTML 5
- jQuery
Languages
English
Intermediate
Hindi
Intermediate
Gujarati
Advanced
Timeline
Customer service assistant
Budgens
10.2023 - Current
Master of Science - Msc Data Intelligence
Canterbury Christ Church University
09.2022 - 09.2023
Junior assistant
DGVCL
09.2017 - 09.2022
Jr. Dot Net Developer
Shreeyaan Solusmart Pvt. Ltd
09.2016 - 09.2017
Software developer trainer
Ved IT
03.2016 - 08.2016
Master of Science - Masters of Computer Application
Gujarat Technological University (GTU)
07.2011 - 05.2014
Bachelor of Science - Bachelor of Computer Application
Veer Narmad South Gujarat University
05.2008 - 06.2011
GCSEs - Higher Secondary Education(12th)
Gujarat Secondary and Higher Secondary Education
06.2007 - 05.2008