Rashad Ahmed
Summary
Recent Computer Science graduate with extensive expertise in hardware, software, and coding. A lifelong passion for computing, demonstrated through experience and participation in science projects and presentations. Expert software development skills in project management, coding and testing. Able to build robust, well-performing applications matching specifications and exceeding expectations. Seeking an entry-level software development position to proper a career in industry.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Customer service assistant
Tesco & Coop
Addlestone, Surrey
10.2017 - 07.2019
- Completed transactions to replace or exchange defective items.
- Applied conflict management to stressed and concerned customers.
- Processed and issued refunds, exchanges and credit notes, providing tailored solutions to customer issues.
- Used customer relationship management software to record detailed notes.
IT Intern
Cherith Simmons
Addlestone
03.2019 - 04.2019
- Learned to manage and maintain the companies customer database
- Created templates for use in training modules
- Attended team meetings and provided feedback on my ongoing activities
- Learnt the importance of effective processing and teamwork.
- Completed customer orders with speed and accuracy.
Job shadowing
G.E
Bracknell
12.2016 - 01.2017
- Scheduled and coordinated on-the-job training sessions to allow interns ample opportunities to gain job-specific skills.
- Learned company project management lifecycle methodology, project planning and monitoring risks
- Gained knowledge of key health and safety standards used within the industry
Education
BSc (Hons) Computer Science - Technology
Queen Mary University of London
London 09.2019 - 06.2023
Skills
Full proficiency in solving problems, writing clean and efficient code, and using relevant tools and frameworks in the following:
- Python, HTML, Visual Basic, CSS, SQL and JavaScript
Languages
English
Mehmon
Certification
System Administrator - Oct 2023 - Dec 2023 ServiceNow NextGen Professionals Program
- Skills in administering the ServiceNow platform, such as managing users, groups, and roles, configuring applications, and maintaining the platform.
- Learning how to configure and customize the platform, including creating and designing workflows, forms, and fields.
- Introduction to scripting and development on ServiceNow, including client side and server-side scripting, and creating custom applications.
- Understanding how to automate business processes and workflows within ServiceNow
Timeline
BSc (Hons) Computer Science - Technology
Queen Mary University of London
09.2019 - 06.2023
IT Intern
Cherith Simmons
03.2019 - 04.2019
Customer service assistant
Tesco & Coop
10.2017 - 07.2019
Job shadowing
G.E
12.2016 - 01.2017
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