Nikita Middleton
Nottingham
Summary
Dynamic and results-driven professional with a strong foundation in customer service and retail marketing. Demonstrates exceptional problem-solving abilities, effective communication, and a keen eye for visual merchandising. Proficient in stock management, cash handling, and ensuring compliance with food safety regulations. Adept at enhancing customer relations through active selling and after-sales care. Committed to maintaining high hospitality standards and driving business success through strategic product demonstrations and confident communication.
Seasoned in hospitality sector with career focus on bar management and customer service. Capable of elevating business performance through strategic improvements and staff development. Utilise knowledge of bar operations, mixology, and superior customer service skills to create positive guest experiences and boost profitability.
Energetic Bar Supervisor with knack for creating welcoming environments and driving sales. Boosted customer satisfaction by implementing tailored service strategies and training staff on best practices. Known for maintaining high standards of cleanliness and efficiency, resulting in smoother operations and increased patron loyalty.
Overview
9
9
years of professional experience
Work history
Bar supervisor/ Assistent Manager
Hand And Heart
Nottingham, Nottinghamshire
09.2025 - 12.2025
- Assisted in menu development, considering current trends and customer preferences.
- Enhanced customer satisfaction by managing bar operations efficiently.
- Monitored bar equipment maintenance to avoid operational disruptions during service hours.
- Managed cash flow, ensuring correct transaction procedures were followed.
- Increased sales with effective promotional strategies.
- Maintained clean premises, promoting a welcoming atmosphere for patrons.
- Coordinated with kitchen staff to provide seamless service during dining hours.
- Supervised team members to ensure excellent service delivery.
- Trained staff for improved service quality and professionalism.
- Checked identification of customers to enforce age restriction laws on alcohol consumption.
- Greeted customers by name, remembering drinks selections and special requests to provide attentive, personalised service.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
- Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
- Engaged with guests to create positive rapport, encouraging loyalty and repeat visits.
Security Supervisor
Trident security
Nottingham
09.2022 - 07.2025
- Ensured employees and customers felt safe and secure by staying visible at all times.
- Ensured customers and employees followed rules by closely observing operations and CCTV footage.
- Reported suspicious and criminal activity to local authorities, using CCTV footage to back up evidence.
- Quickly attended emergency calls regarding security breaches, dealing with situations efficiency and timely.
- Ensured maximum security by staying alert throughout patrols and immediately removing potential threats.
- Operated post radio system to answer inquiries and requests for assistance.
- Supervised, planned and coordinated traffic and crowd control during special events.
Sales Assistant
Mobile lab
Nottingham
03.2023 - 04.2024
- Different tasks included stocking shelves, categorising stock in the back and seeing to customers' queries.
- I have gained experience working in a team, in customer service and in a working retail environment.
- I believe I suited my role well and know that I have the skills to do the same in the future in a similar environment.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Promoted sales and special offers for discounts and merchandise options.
- Explained products' benefits and value, engaging customers in new stock to drive sales.
- Maintained thorough product knowledge to offer customers reliable, accurate purchase advice.
- Learnt about new ranges of products and promotion to boost personal sales performance successfully.
- Spoke clearly and eloquently to deliver professional telephone sales and marketing services.
- Kept shop floor environments spotlessly clean, tidy and orderly, maintaining first-class brand image.
- Affixed price and security tags on new stock before they reached the shop floor.
- Kept a clean, smart professional appearance, maintaining polished company image.
- Approached clients regularly to offer them expert product knowledge assistance.
- Provided flexible working patterns to meet demands of peak business trading hours.
- Grasped new concepts and processes quickly, adapting effectively to job demands.
- Organized front-end and window displays, applying merchandising standards to enhance shopping experiences.
- Offered customers convincing product and service advice, upselling add-on items for increased daily profits.
- Processed orders for customers after payments and kept them informed of any delays.
- Managed the inventory effectively to make sure low stock levels were replenished promptly.
- Managed service counters effectively, attending to customer needs efficiently to reduce wait times.
Sales Assistant
Cex
Nottingham
05.2020 - 03.2023
- I have good customer service/support, dealing with customer situations, working shifts.
- Boosted sales and improved customer satisfaction by providing attentive, personalised client services.
- Promoted special offers and loyalty programme with upselling skills.
- Maintained excellent visual merchandising standards by routinely cleaning and organising window and point of sale (POS) displays.
- Opened new merchandise boxes and stocked sales floor racks and shelves with latest items.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records.
- Kept up-to-date on available inventory and new stock lines to efficiently answer customer questions regarding purchasing options.
- Provided helpful, attentive sales support to generate positive customer feedback.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
- Kept sufficient inventory supply and stock on shelves and in storerooms.
- Received, processed and organised deliveries within tight deadlines.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Kept a clean, smart professional appearance, maintaining polished company image.
- Approached clients regularly to offer them expert product knowledge assistance.
- Operated POS systems accurately and efficiently, reducing queue times for optimised customer experiences.
Hostess
Pryzm
Nottingham
07.2018 - 04.2022
- Assisted in preparing for special functions and banquets by setting up and taking down tables and chairs and decorating.
- Assisted kitchen staff with food counts by determining number of items required for complete service.
- Prepared banquet rooms for use, adjusting lights, sound volumes and room temperature to provide comfortable experiences for guests.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Discussed menu items and dietary concerns and suggested additional items to meet upsell goals.
- Managed closing duties, including restocking items and reconciling cash drawer.
- Monitored dining area to assess server capacity and accurately estimate wait times.
- Backed up serving staff, food runners and bussers to keep dining room presentable and ready for incoming guests.
- Kept tables neat, cleared away dirty dishes, wiped down surfaces and refreshed glasses.
- Answered customers' questions about hours, seating, current wait time and other information.
- Set up and decorated menu marketing boards with current specials information and drink features.
Sales Assistant
Boost Juice Bar
Nottingham
10.2016 - 12.2016
- Making different types of drinks, with customers requirements/queries
- Working in a team
- Money handling
- Stock, making sure we had enough, if not then would go get what we needed
- Cleaning, cups, floors, surfaces, machines
- Showcased product features and benefits to drive sales.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Cultivated excellent customer relationships by providing helpful, friendly and attentive service.
- Promoted sales and special offers for discounts and merchandise options.
- Addressed and resolved complex customer complaints in calm, efficient and friendly manner.
- Performed closing duties such as cleaning windows and floors, securing shop premises and cashing-up tills.
Education
GCSEs - English, Science, Maths, History, Music, Dance
Bulwell Academy
NottinghamSkills
- Problem solving
- Product demonstrations
- Opening and closing procedures
- Visual merchandising
- Customer relations
- After-sales care
- Customer Service
- Timekeeping
- Active selling
- Enthusiastic communicator
- Retail marketing
- Cash handling
- Stock merchandising
- Customer assistance
- Effective communication
- Product expertise
- Tap maintenance
- Drive for results
References
References available upon request.
Timeline
Bar supervisor/ Assistent Manager
Hand And Heart
09.2025 - 12.2025
Sales Assistant
Mobile lab
03.2023 - 04.2024
Security Supervisor
Trident security
09.2022 - 07.2025
Sales Assistant
Cex
05.2020 - 03.2023
Hostess
Pryzm
07.2018 - 04.2022
Sales Assistant
Boost Juice Bar
10.2016 - 12.2016
GCSEs - English, Science, Maths, History, Music, Dance
Bulwell Academy