Jessica Bannister
Wirral,Merseyside
Summary
Results-oriented Customer Service Professional with expertise in administration and team leadership. Delivered enhanced customer engagement and operational efficiency through effective communication and problem-solving skills. Focused on driving business success by ensuring compliance with regulations, managing financial reporting, and fostering a positive atmosphere for staff and customers.
Overview
7
7
years of professional experience
5
5
years of post-secondary education
Work history
Bar Supervisor (Acting Assistant Manager)
Gastro Taverns
Eastham, Wirral
2025.11 - 2026.04
- Managed daily operations at busy hospitality venues with consistent service standards.
- Supervised staff, trained teams, and processed stock and cash transactions.
- Scheduled shifts to optimise team efficiency and maintain bar service quality.
- Coordinated with kitchen staff to keep dining-hour service smooth.
- Collaborated with management on special events and themed nights.
- Developed menus and marketing materials to strengthen customer engagement.
- Assisted menu development using current trends and customer preferences.
- Analysed market trends to select popular items for menu updates.
- Updated bar offerings regularly to stay ahead of competitor brands.
- Maintained detailed bar inventory within budget guidelines for profit growth.
- Calculated daily, weekly, and monthly revenue and gross profit figures.
- Produced financial reports and presented revenue and profit results to head office.
- Managed cash flow using correct transaction procedures and controls.
- Completed staff timesheets to support payroll preparation and admin paperwork.
- Prepared rotas to maintain coverage while minimising payroll costs.
- Organised stock inventories to prevent shortages during peak hours.
- Trained staff to raise service quality and professional standards.
- Improved service methods and team performance through continuous enhancements.
- Followed licensing regulations to protect the establishment’s reputation.
- Negotiated with suppliers for quality ingredients at competitive prices.
- Coordinated front-of-house and back-of-house teams for reliable event execution.
- Developed restaurant menus using strict cost controls for profitability.
Team Member
The Dick Turpin
Newcastle-under-Lyme, Staffordshire
2023.08 - 2025.09
- Delivered attentive customer service to improve satisfaction and loyalty daily.
- Provided friendly customer care to strengthen business reputation and brand trust.
- Worked with team members to meet shared targets in fast-paced shifts.
- Followed food hygiene routines to protect customer safety and confidence.
- Processed bookings and handled reservations from enquiry through confirmation.
- Managed stock control tasks to keep inventory accurate and up to date.
- Completed stocktakes and supported cellar duties to maintain sufficient inventory.
- Coordinated with management on promotion strategies to raise store visibility.
- Applied company policies consistently to maintain a compliant workplace.
Teaching Intern (Teaching Assistant & Classroom Teacher)
Ormiston Sir Stanley Matthews Academy
Stoke-on-Trent
2023.06 - 2023.07
- Planned and delivered lessons independently to keep sessions moving smoothly.
- Facilitated mathematics and science lessons to boost engagement and understanding.
- Adjusted teaching methods to match individual student needs and improve outcomes.
- Supported pupils with different learning needs during daily lesson activities.
- Provided extra support to students struggling with coursework to raise performance.
- Fostered a positive learning environment through open communication and respect.
- Worked collaboratively with teachers and school leaders to share good practice.
- Collaborated with lead teacher on curriculum development to streamline delivery.
- Oversaw classroom activities to promote learning and engagement while maintaining discipline.
- Organised teaching materials for each lesson to support effective delivery.
- Maintained safeguarding and confidentiality throughout teaching and lesson planning.
Team Member
The Clubhouse Stoke
Newcastle-under-Lyme, Staffordshire
2023.01 - 2023.04
- Greet visitors and answer inquiries at reception during busy periods.
- Handle bookings and manage customer payments accurately at the counter.
- Support customer service from reception through the bar when required.
- Resolve conflicts with difficult customers to keep satisfaction levels high.
- Process cash register transactions for correct records and end-of-shift checks.
- Work with the team to maintain smooth service and productivity.
- Maintain food hygiene standards to build customer trust and confidence.
Enrolment Clerk
Shrewsbury Colleges Group
Shrewsbury, Shropshire
2020.08 - 2021.09
- Entered enrolment data accurately and maintained confidential records during enrolment.
- Updated company databases regularly to keep records accurate and retrieval fast.
- Photocopied files, scanned records, and filed documents alphabetically for quick access.
- Handled general clerical tasks, including photocopying and scanning, to steady workflow.
- Assisted colleagues with administrative tasks to support day-to-day team work.
- Directed calls to relevant departments and took messages when colleagues unavailable.
- Answered phone calls, replied to emails, and routed requests to departments.
- Kept reception area tidy to create a welcoming environment for visitors.
Bar Staff
The Shrewsbury Hotel (Wetherspoon)
Shrewsbury, Shropshire
2021.01 - 2021.08
- Handled cash transactions and served food and drinks to guests daily.
- Served customers to maintain a welcoming atmosphere and support repeat visits.
- Used upselling techniques to increase sales and grow overall revenue.
- Prepared cocktails with precision to improve customer satisfaction levels.
- Maintained product knowledge of drink recipes and available offerings.
- Restocked the bar quickly during busy periods to keep service moving.
- Cleaned and sanitised bar areas to meet hygiene standards each shift.
- Followed health and safety regulations to keep service compliant.
- Coordinated with kitchen staff to deliver seamless service.
- Processed cash transactions accurately to support correct accounting records.
- Checked customer identifications to meet legal compliance requirements.
- Prepared beverages consistently to maintain agreed quality standards.
Retail Assistant
Primark
Shrewsbury, Shropshire
2019.10 - 2020.08
- Assisted shoppers at the till and supported customers on shop floor daily.
- Guided customers to suitable products based on preferences to improve shopping experience.
- Resolved customer complaints quickly to maintain satisfaction and repeat business.
- Processed transactions and kept accurate till records for smooth operations.
- Tidied shop floor displays regularly to keep the store clean and organised.
- Rotated stock regularly to minimise expired or outdated inventory.
Education
Certificate of Higher Education - Forensic Science
Keele University
Keele, Staffordshire 2022.01 - 2025.01
A Level - Chemistry, biology and psychology
Shrewsbury Colleges Group
Shrewsbury, Shropshire 2018.01 - 2020.01
Skills
Data entry and financial administration
Invoice processing and reporting
Organizational skills
Time management
Customer service and interaction
Conflict resolution
Staff training and development
Team leadership
Problem solving
Administrative support
IT systems proficiency
Sales promotion and target achievement
Inventory control
Basic accounting and cash management
Product promotion strategies
Scheduling software expertise
First aid certification
Communication skills
Performance management strategies
Additional Qualifications
- First Aid Trained
- Duke of Edinburgh Bronze Award
- National Citizen Service (NCS)
volunteer work
Samaratans -2026
Jackson's Animal Rescue - 2018 -2026
British Heart Foundation 2018- 2024
Wirral Animal Sanctuary - 2018
Cancer Research UK - 2016-2026
parkgate sanctry-2015- 2016
References
References available upon request.
Timeline
Bar Supervisor (Acting Assistant Manager)
Gastro Taverns
2025.11 - 2026.04
Team Member
The Dick Turpin
2023.08 - 2025.09
Teaching Intern (Teaching Assistant & Classroom Teacher)
Ormiston Sir Stanley Matthews Academy
2023.06 - 2023.07
Team Member
The Clubhouse Stoke
2023.01 - 2023.04
Certificate of Higher Education - Forensic Science
Keele University
2022.01 - 2025.01
Bar Staff
The Shrewsbury Hotel (Wetherspoon)
2021.01 - 2021.08
Enrolment Clerk
Shrewsbury Colleges Group
2020.08 - 2021.09
Retail Assistant
Primark
2019.10 - 2020.08
A Level - Chemistry, biology and psychology
Shrewsbury Colleges Group
2018.01 - 2020.01