Nikita Davy
Rainham,Kent
Summary
Highly driven and dedicated customer service professional with a strong work ethic and extensive experience in both independent and team environments. Adept at establishing interpersonal relationships, solving complex problems, and quickly learning new skills. Proficient in using all Microsoft software and various customer service applications, with a proven track record of working effectively in remote settings. Committed to leveraging these skills to contribute to organisational success while pursuing continuous professional growth.
Overview
4
4
years of professional experience
Work History
Bar team leader
Beer and Feast Ltd
Rainham, Kent
08.2024 - Current
- Implemented new cocktail recipes, enhancing the bar's beverage offer.
- Developed successful promotional events to increase footfall in quieter periods.
- Boosted team morale with regular positive feedback and encouragement.
- Assisted in recruitment processes for efficient team-building efforts.
- Delivered excellent customer service whilst leading a busy bar environment.
Event Customer Relations Coordinator
Proud Group Ltd
London
08.2023 - 08.2024
- Resolved complex client issues, delivering exceptional customer service.
- Answered phone calls politely, providing excellent customer service.
- Handled incoming calls professionally, offering superior customer service.
- Implemented training programmes for superior customer service delivery.
- Investigated disputed transactions, ensured proper customer service.
Customer sales assistant
Consol
Penzance, Cornwall
08.2022 - 08.2023
- Maintained shop floor cleanliness for an inviting shopping environment.
- Performed accurate inventory checks for continual stock availability.
- Processed transactions, ensuring accuracy at all times.
- Enhanced customer engagement by offering product knowledge and advice.
- Built relationships with customers through friendly interaction and assistance.
Bar and restaurant supervisor
The Old Quay Inn
Truro, Cornwall
07.2021 - 12.2022
- Resolved customer issues promptly, enhancing overall dining experience.
- Fostered good relationships with regular patrons which increased customer loyalty towards the establishment.
- Upheld legal requirements by ensuring compliance with licensing, health and safety legislation in the UK.
- Led team meetings, fostering a positive work environment and strong teamwork.
Education
Bachelor of Arts - International Business Management with a Minor in Business Law
Richmond t(the American) University
London 08.2023 -
A-Levels - English Literature, Geography, Biology and EPQ
CSMS
Camborne, Cornwall 09.2020 - 05.2022
GCSEs - Mathematics, English, Biology, Physics, Chemistry, Geography, Spanish, Computer Science
Camborne Science and International Academy
Camborne, Cornwall 09.2015 - 05.2020
Skills
- Dedicated customer service
- Strong problem solver
- Establishing interpersonal relationships
- Fast Learner
- Experience using computing software - all Microsoft software and some customer service software
- Experience working independently and in team
- Experience working remotely
- Highly driven and incredibly strong work ethic
Accomplishments
Big Bang Project Bronze Award 2016
Nexus Honours Award 2016
Student of Merit 2017
Student of Distinction 2019
JSSF Silver Award 2021
Remote Work Award 2021
Deans Honours Award 2025
Timeline
Bar team leader
Beer and Feast Ltd
08.2024 - Current
Event Customer Relations Coordinator
Proud Group Ltd
08.2023 - 08.2024
Bachelor of Arts - International Business Management with a Minor in Business Law
Richmond t(the American) University
08.2023 -
Customer sales assistant
Consol
08.2022 - 08.2023
Bar and restaurant supervisor
The Old Quay Inn
07.2021 - 12.2022
A-Levels - English Literature, Geography, Biology and EPQ
CSMS
09.2020 - 05.2022
GCSEs - Mathematics, English, Biology, Physics, Chemistry, Geography, Spanish, Computer Science
Camborne Science and International Academy
09.2015 - 05.2020
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