Nikita Bista
London,United Kingdom
Summary
Dedicated Customer Service Professional experienced in reservation software navigation and enhancing guest experiences through efficient order processing. Delivered exceptional service through proficiency in serving techniques, bill calculation, and allergen awareness. Committed to learning and gaining practical experience while contributing positively to customer service teams.
Overview
1
1
year of professional experience
4
4
years of post-secondary education
Work history
Customer service
101 west
Notting Hill Gate, Royal Kensington and Chelsea
2025.08 - Current
- Delivered excellent customer service to foster repeat business.
- Delivered excellent customer service through friendly and polite interaction.
- Warmly greeted guests upon arrival to create a a welcoming atmosphere.
- Handled payment transactions to guarantee smooth customer checkout process.
- Explained dish components clearly to inform customers' decisions.
- Managed table settings for optimal dining experience.
- Assisted in food preparation, resulting in timely service delivery.
- Remained calm under pressure, ensuring better performance during peak hours.
- Communicated efficiently with fellow team members, fostering a harmonious working environment.
Waitress
Ukai
Portobello, City of London
2025.04 - 2025.07
- Attended to customers' needs proactively for first-class waiting service.
- Maintained excellent guest satisfaction by providing attentive, proactive and helpful service.
- Increased order value by upselling sides, drinks and desserts.
- Received complaints and offered remedial action to help improve customer experiences.
- Prepared tables for guests and reset tables between customers.
- Followed health and hygiene standards when handling food and cleaning restaurants.
- Helped bar staff prepare garnishes and mix cocktails during busy bar periods.
- Checked customer IDs at point of sale to ensure compliance with age-restriction laws. to confirm age before selling age-restricted products.
Education
Bachelor of Business Administration - Management and Accountancy
Coventry University
Dagenham, Barking and Dagenham 2025.03 - 2029.03
Skills
- Reservation software navigation
- Point of sale
- Payment Processing
- Order processing
- Financial transactions
- Serving techniques
- Meal pairing
- Allergen awareness
- FOH procedures
- Menu memorisation
- Patient and calm nature
- Friendly disposition
Timeline
Customer service
101 west
2025.08 - Current
Waitress
Ukai
2025.04 - 2025.07
Bachelor of Business Administration - Management and Accountancy
Coventry University
2025.03 - 2029.03