DEEPAK SEBASTIAN
ILFORD,LONDON
Summary
Dedicated hospitality professional with extensive expertise in customer service, reservation software navigation, and restaurant software utilisation. Demonstrates exceptional skills in handling difficult customers, upselling, and payment processing while maintaining a friendly disposition and patient nature. Proficient in silver service techniques, table setting, and cash handling, ensuring seamless dining experiences. Committed to punctuality and personal grooming standards to uphold a professional image. Aspires to contribute to high-quality service environments by leveraging strong interpersonal abilities and operational knowledge.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Customer service
Home Credit India Finance PVT.LTD
Bangalore - INDIA, Karnataka
10.2017 - 06.2020
- Provided excellent customer service, fostering repeat business.
- Improved customer satisfaction by delivering outstanding customer service.
- Resolved issues promptly, improved overall customer service quality.
- Provided superior customer service, resulting in repeat business.
- Provided exceptional customer service, fostering strong client relationships.
- Delivered outstanding customer service to drive repeat business.
- Motivated staff to deliver exceptional customer service.
- Addressed member queries promptly, enhancing customer service experience.
- Provided exceptional customer service, fostering loyal patron base.
- Implemented customer service policies, enhancing client experience.
Education
Bachelor of Science - Information Technology
Bangalore University
Bangalore -INDIA 01.2008 - 01.2011
Skills
- Excellent customer service abilities
- Handling difficult customers
- Friendly disposition
- Reservation software navigation
- Restaurant software utilisation
- Patient and calm nature
- Silver service experience
- Serving techniques
- Cash handling
- Customer Service
- Payment Processing
- Upselling
- Punctuality
- Table setting
- Personal grooming
Certification
I successfully completed training in introduction to hospitality from Adolphus Training Academy.
Reference:
Adolphus Training Academy
2 Canfield Place London NW6 3BT,
info@adolphusacademy.com
0207 625 2931.
Timeline
Customer service
Home Credit India Finance PVT.LTD
10.2017 - 06.2020
Bachelor of Science - Information Technology
Bangalore University
01.2008 - 01.2011
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