NIdal Chouali
London,London
Summary
Hard-working with strong organisational skills. Achieves company goals through exceptional planning and prioritisation.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work history
Security officer
Portmarnock
London, England
2025.01 - Current
- Kept entrances secure with consistent visitor, personnel and package screening.
- Collaborated with security teams and emergency services to resolve urgent situations.
Security officer
Poseidon
London, England
2024.06 - Current
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Checked ID cards and documented details in security log.
- Applied outstanding communication and interpersonal skills when interacting with staff and visitors.
- Collaborated with security teams and emergency services to resolve urgent situations.
Promotions manager
Tibu
Marbella , Spain
2023.01 - 2023.09
- Managed team of 10 staff, driving performance with motivational strategies to exceed sales targets.
- Conducted regular market assessments to stay current on trends and maintain readiness for changes.
- Collaborated closely with the sales team to optimise marketing efforts.
- Supported front-line sales teams with well-coordinated administrative operations.
Security officer
Barcelonita
Barcelona , Spain
2021.06 - 2022.12
- Coordinated with other officers on shift changes smoothly and effectively.
- Carried out health and safety risk assessments accurately for reducing potential hazards.
- Employed covert surveillance to monitor individuals and gather evidence of violations.
- Assisted in emergency evacuation drills, ensuring all staff understood procedures.
- Collaborated with local law enforcement agencies for enhancing site security measures.
Tour guide
Tangier Travel
Marrakech , Morocco
2016.06 - 2019.12
- Explained site requirements and tour procedures to participants.
- Conducted walking tours, ensuring physical safety of all participants.
- Promoted local businesses by recommending them to tourists during tours.
- Shared unique stories about tour locations and shared unique stories.
- Increased customer satisfaction by resolving issues.
Customer service representative
Tinjis
Tangier , Morocco
2014.02 - 2016.03
- Advised customers on availability, pricing and location of products.
- Processed orders promptly ensuring a positive shopping experience for customers.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Supported team by demonstrating respect and willingness to help.
Education
level A - Science
college MB
Tetouan 2011.09 - 2014.07
Bachelor of Business Administration - Economics
University Ab As
Tetouan 2014.09 - 2019.07
SIA - SIA
Westminster College
London 2024.04 - 2024.05
SIA - SIA
Seguridad
Spain 2021.01 - 2021.03
Skills
- Customer Service
- CPR and First Aid
- Time-management
Languages
Arabic
Native
French
Advanced
Spanish
Advanced
English
Advanced
Timeline
Security officer
Portmarnock
2025.01 - Current
Security officer
Poseidon
2024.06 - Current
SIA - SIA
Westminster College
2024.04 - 2024.05
Promotions manager
Tibu
2023.01 - 2023.09
Security officer
Barcelonita
2021.06 - 2022.12
SIA - SIA
Seguridad
2021.01 - 2021.03
Tour guide
Tangier Travel
2016.06 - 2019.12
Bachelor of Business Administration - Economics
University Ab As
2014.09 - 2019.07
Customer service representative
Tinjis
2014.02 - 2016.03
level A - Science
college MB
2011.09 - 2014.07