Nicoleta Bazavan
Darlington,Durham
Summary
Dedicated professional with a strong foundation in customer service and communications, adept at time management and problem solving. Demonstrates critical thinking and multitasking abilities, ensuring quality assurance and control in all tasks. Skilled in order picking, with a focus on efficiency and accuracy. Committed to leveraging these skills to enhance operational excellence and contribute to organisational success.
Overview
2
2
years of professional experience
Work history
Warehouse operator
Aldi
Darlington, Durham
2024.10 - Current
- Organised products in designated areas, facilitating easier access and retrieval when needed.
- Packaged products securely for prevention of damage during transportation process.
- Met tight deadlines by efficiently processing incoming shipments.
- Followed all health and safety guidelines, contributing to a safe workplace environment.
- Collaborated with team members for smooth warehouse operations.
- Communicated effectively with supervisors, improving overall workflow.
- Kept clean work areas, promoting better productivity and safety standards.
- Supported other departments as required; demonstrated flexibility and team spirit.
- Stacked pallets, creating an organised storage system.
- Picked, packed and dispatched high-volume orders, consistently exceeding warehouse performance targets.
- Provided ongoing support and training to new hires, ensuring seamless integration into teams.
- Monitored employee progress, offering feedback to management on additional training requirements.
Customer Care Representative
Teleperformance
- Provide services information.
- Answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.
- Handled customer complaints and inquiries in a professional manner, resolving 98% of issues on the first call.
Customer Care Advisor
EE
- Helped to increase customer return rates by providing excellent customer service at all times.
- Brought forth strong public speaking skills and proper phone etiquette.
- Brought forth advanced organizational and multitasking skills.
- Worked productively to determine the needs of customers and fast track solutions to those needs.
- Attended educational seminars to improve knowledge and skills.
Warehouse Operator
LIDL
- Prepared orders by processing requests, pulled materials from warehouse, packed boxes and prepared shipments.
- Loaded and unloaded packages in a fast-paced warehouse environment.
- Collaborated with team members to efficiently complete daily tasks and meet productivity goals.
QA Assistant
Brook Farm
- Generated quality control reports for returned products to identify and communicate patterns.
- Ensuring that products met certain threshold acceptability.
- Direct or coordinate quality assurance programs and formulate quality control policies and work to improve the organization efficiency and profitability by reducing waste.
Retail Assistant
SC.COLLINI
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Spoke to customers in native language to increase loyalty and establish relationships.
- Worked closely with shift manager to solve problems and handle customer concerns.
Waitress
PARADISS CAFFE
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Verified daily sales for end-of-day audits and accurately filled out closing paperwork.
- Managed food resources, memorized orders and coordinate customer service.
Education
High School Diploma -
Economics College
RomaniaLevel 1 Certificate - Introduction to the Facilities Industries
Skills
- Customer Service
- Communications
- Time Management
- Problem Solving
- Critical Thinking
- Multitasking
- Quality Assurance
- Quality Control
- Order picking
Languages
Romanian native
English advanced
Italian intermediate
Spanish intermediate
Timeline
Warehouse operator
Aldi
2024.10 - Current
Customer Care Representative
Teleperformance
Customer Care Advisor
EE
Warehouse Operator
LIDL
QA Assistant
Brook Farm
Retail Assistant
SC.COLLINI
Waitress
PARADISS CAFFE
Level 1 Certificate - Introduction to the Facilities Industries
High School Diploma -
Economics College