Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Additional Information
Timeline
Generic

Nicole Pitso

Community Engagement Coordinator
Liverpool

Summary

Dedicated professional with a strong background in community engagement, academic support, and HR-related tasks. Successfully led initiatives such as co-designing a Master's program and organizing fundraising campaigns to tackle disability issues. Experienced in drafting employment contracts, facilitating inductions, maintaining HR records, and managing volunteer programs, all while ensuring compliance and efficiency. Committed to fostering inclusive work place environments and eager to contribute to a People and Culture Coordinator role.

Overview

11
11
years of professional experience
2
2
Certifications

Work History

Acting Human Resources Assistant

Furniture Resource Centre
05.2024 - Current
  • Drafted and reviewed employee contracts, ensuring legal compliance and clarity, contributing to smooth onboarding process for new hires.
  • Facilitated comprehensive inductions and new starter documentation and coordinated with payroll, ensuring timely and accurate payments for employees.
  • Identified and resolved documentation issues, enhancing record keeping efficiency.
  • Improved staff competency in conducting effective absence reviews, resulting in better attendance management.
  • Prepared detailed and accurate minutes for HR meetings, ensuring efficient documentation and clear handover notes.

Community Engagement Coordinator

Furniture Resource Centre
10.2023 - Current
  • Researched and developed comprehensive social value tender submissions that secured funding, enabling strategic deployment of resources and initiatives to maximise social impact.
  • Utilised Social Value Portal to track and report social value across various communities, enabling renewal of tenders and demonstrating continued impact and compliance.
  • Enhanced organisational impact and outreach targeted community initiatives, significantly improving educational outcomes, job readiness and local development in deprived areas throughout the UK.
  • Oversaw volunteer management with particular focus on comprehensive pastoral care during organisational changes, resulting in 83.3% volunteer retention.



Digital Safety and Monitoring Liaison

Qoria
03.2023 - 09.2023
  • Leveraged advanced AI monitoring tools to assess and analyse over 2000 flagged captures per hour. Resulting in optimised safeguarding processes in schools across the USA, UK, and Australia.
  • Successfully contributed to prevention of serious incidents, including bombing threats, gun threats, grooming threats, suicide attempts and child abuse. Achieving 70% intervention success rate through timely and effective communication with appropriate authorities in over 30 US states.
  • Produced actionable reports that played a key role in fostering communication between schools and law enforcement, enhancing digital safety protocols and protecting vulnerable individuals within educational settings.

Call Handler

NHS
02.2021 - 03.2022
  • Handled 300 calls daily whilst maintaining a professional, diplomatic and error free standard
  • Enhanced and optimised the government's COVID Campaign through efficient scheduling and robust public support.
    Utilized CRM and ASW tools to manage booking schedules and address COVID-related inquiries effectively.
  • Facilitated emergency response efforts by swiftly connecting callers to relevant personnel or services when necessary.

Transcriber

Independent Contractor
03.2019 - 01.2022
  • Evaluated and edited transcriptions to verify error-free reporting
  • Thoroughly reviewed and analysed transcripts and reports to determine report accuracy, allowing for a 95% customer satisfaction rate.
  • Ensured strict data compliance by adhering to confidential protocols and data protection regulations during transcription processes.





Customer Advisor

Boots
04.2018 - 1 2019
  • Employed effective up-selling techniques to increase customer interest whilst raising awareness of company's sustainability initiatives.
  • Surpassed sales goals by 40%, resulting in being chosen to represent the North West region of England as an ambassador during the annual Boots conference.
  • Managed customer complaints with empathy and professionalism, resulting in resolved issues and improved relationships.

Assistant Manager

Fruit 2 Juice
01.2014 - 01.2016
  • Promoted to Assistant Manager within 6 months of initial employment.
  • Trained staff on optimal engagement with external stakeholders at all times.
  • Oversaw social media platforms and implemented social media campaigns to draw in health-conscious customers and increase sales for small family business.
  • Developed and implemented changes to business plan and menu, with the goal of broadening the company's engagement with external parties, resulting in 30% increase in sales.

Education

Masters of Arts - International Relations

Liverpool Hope University
Liverpool
01.2018 - 2020.04

Bachelor of Arts - Theology and World Religions

Liverpool Hope University
Liverpool
01.2015 - 2018.04

Skills

    Human Resources Administration

    Volunteer Management

    Partnership Development

    Relationship Building

    Human Resources Administration

Certification

Conducting Investigations

Accomplishments

  • Codesigned a Master's degree program: Successfully codesigned the first African Christianity Master's degree in Europe, promoting diversity and fostering cross-cultural understanding.
  • Student Representative for Three consecutive years : Led initiatives that provided literacy support to ESL students, enhancing their academic performance and integration.
  • Academic Excellence: Awarded Best Performing Student in the Department of Theology, Philosophy, and World Religions, demonstrating a commitment to excellence and intellectual growth.
  • Disability Fundraising Campaign : Organised and executed a successful initiative to secure wheelchairs for disabled individuals in Botswana, significantly improving accessibility and quality of life for the community.


Additional Information



International Conference Volunteer, Liverpool Hope University

2019


  • Facilitated seamless seminar operations to ensure the effective transfer of policies at the Archbishop Desmond Tutu Center for War and Peace Studies and the Center for Education and Policy Analysis (CEPA).
  • Enhanced communication efficiency as the primary point of contact between delegates, attendees, and the university, contributing to the successful execution of the program.


Conference, Events & Exhibition Volunteer, Oracle
2018


  • Compiled and organised performance evaluation reports to facilitate data collection and analysis
  • Enhanced online visibility and increased web traffic through strategic social media engagement campaigns.
  • Used public relations strategies to ensure satisfactory engagement between the public and Oracle as a company .


British Heart Foundation Volunteer, BHF

2017 - 2018


  • Increased charity proceeds through the implementation of promotion strategies
  • Executed new Store layout designs to improve consumer-product interactions and increase sales.
  • Introduced theft prevention tactics to minimize inventory shrinkage.

Timeline

Conducting Investigations

06-2024

Acting Human Resources Assistant

Furniture Resource Centre
05.2024 - Current

Managing and Motivating Volunteers

02-2024

Community Engagement Coordinator

Furniture Resource Centre
10.2023 - Current

Digital Safety and Monitoring Liaison

Qoria
03.2023 - 09.2023

Call Handler

NHS
02.2021 - 03.2022

Transcriber

Independent Contractor
03.2019 - 01.2022

Customer Advisor

Boots
04.2018 - 1 2019

Masters of Arts - International Relations

Liverpool Hope University
01.2018 - 2020.04

Bachelor of Arts - Theology and World Religions

Liverpool Hope University
01.2015 - 2018.04

Assistant Manager

Fruit 2 Juice
01.2014 - 01.2016
Nicole PitsoCommunity Engagement Coordinator