Summary
Overview
Work History
Education
Skills
Timeline
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Mark Byrne

Liverpool

Summary

Quality-driven Scheduler highly effective at managing calendars in demanding, fast-paced environments. Enthusiastic about leveraging over 2 years of experience in new role.

Overview

18
18
years of professional experience

Work History

Scheduler

HMS
Liverpool
04.2023 - Current
  • Working as part of the scheduling team covering the St Helens/Warrington region for all responsive repairs offering assistance and expertise to colleagues to ensure team efficiency,
  • Ownership of a personalised trade tasked with daily management of all related repairs with a 6 week rotation to cover all areas whilst still maintaining and covering other work streams.
  • Daily use of Microsoft office (excel, word, powerpoint, Sharepoint) in day to day tasks alongside CRM and scheduling software in order to meet daily KPIs.
  • Sub-contracting and processing work orders for external stakeholders ensuring accuracy and attention to detail.
  • Time management of both personal and operative takes, prioritising based on urgency to drive SLAs.
  • Conduct inbound and outbound calls both internal and external customers driving excellent customer service whilst striving for first time resolutions.
  • Proactive approach to anticipate any issues and address in a timely manner to drive productivity and customer experience,


Planner

Merlin Repairs Specialists Ltd
Warrington
12.2022 - 04.2023
  • Daily management of works schedule via Microsoft Excel live sheet ensuring accuracy is maintained to meet company standards.
  • Processing invoicing through SAGE for all works completed in a timely manner in order to meet monetary targets.
  • Processing and maintaining all works records for compliance and invoicing purposes ensuring high accuracy.
  • Liaise with external stakeholders via email and telephone in order to build and maintain relationships.
  • Outbound and inbound phone calls/emails covering all manners of business related queries delivering to a high standard of customer service.
  • Maintain and amend operative based records subject to annual leave, absence, expense claims, and personal details covering vehicle details and qualifications ensuring accuracy.

Operations Planner

System Group LTD
Liverpool
07.2021 - 11.2022
  • Effective planning of HGV licence acquisition for external stakeholders via commercial customers, clients & government funded courses.
  • Building & maintaining relationships with internal & external stakeholders & sub-contractors to ensure excellent communication & smooth process.
  • JAUPT experienced and administration tasks via driver CPC courses involving maintaining course submissions, producing certificates and uploading course hours.
  • Managing workload effectively, prioritising tasks and assisting other parts of the business & departments when needed.
  • Producing & ensuring accuracy of purchase orders against submitted invoices.
  • Planning instructor work schedules, assigning DVSA tests against candidate details & resolving any unforeseen issues due to test cancellations or vehicle breakdowns.
  • Experience and knowledge of various booking systems through medical appointments, theory & practical tests.
  • Proficient in client databases - MAYTAS, APTEM & Microsoft Sharepoint.
  • Tasked with producing and interpreting monthly reports for higher management & compliance

Repairs Planner

M&Y Maintenance & Construction
St Helens
06.2021 - 07.2022
  • Managing & planning of all appointments for a designated area within the responsive repairs contract ensuring operative calendars are utilised effectively to maximise performance and SLA's.
  • Scheduling all follow on works, adhering to company procedures, liasing with the correct departments for authorisation, maintaining communication with operative's and customers at all times.
  • Maintaining accuracy of job information, ensuring correct timings, trades and associated SORs logged for effective job completion and 'first time fix'.
  • Adapting to new systems ie. Orchard Housing, DRS, Cisco etc.
  • Proactive approach to unforeseen circumstances ie operative sickness, PDA & system outages and establishing the necessary actions from rearranging appointments, prioritising emergency repairs and maintaining communication with operatives with full updates on work schedules.

Scheduler

Evolve Facility Services
Widnes
04.2016 - 05.2021
  • Responsible for scheduling and managing operative diaries on a responsive repairs contract covering all trades from electrical to plumbing.
  • Proficient in Microsoft office.
  • Experienced and skilled in use of scheduling software Kirona DRS/JM and Masternaut vehicle tracking.
  • Excellent time management with the ability to manage tasks and complete within a set deadline without compromising accuracy.
  • Experience of working under pressure in a busy call centre environment tasked with delivering excellent customer service to stakeholders alike.

Town Merchandiser

JD Sports
Liverpool
06.2009 - 04.2016
  • Managing a visual team across the north west area comprising of 6 high profile stores including flagship. 
  • Interpreting and analysing company reports in the form of sales figures and top 50 lines reports for individual branch, area and region. 
  • Implementation of staff training and development with regards to building a strong, accomplished and dedicated visual team in the form of workshops, group exercises and shop fits. 
  • Excellent communication between branch, area sales and visual management across an area to ensure company visual standards are adhered with sales and customer satisfaction as a top priority. 
  • Problem-solving attitude when it comes to decision making.

Instore Merchandiser

JD Sports
Liverpool
02.2007 - 06.2009
  • Interpretation and execution of company visual guidelines.
  • Creative visual displays conforming with current trends. 
  • Liaise with branch and sales management with regards to achieving and exceeding sales targets.
  • Accurate attention to detail comprising of thorough floor walks to maintain high standards of visual presentation.  
  • Excellent customer service adhering to company's policy of 'Service 1st'

Education

BTEC - Business - Distinction/Merit/Merit

Liverpool Community College
Liverpool
2006

Key Skills - Mathematics

Liverpool Community College
Liverpool
2005

GCSE - English Grade C

Anfield Community Comprehensive
Liverpool
2004

GCSE - Science Double Award Grade C C

Anfield Community Comprehensive
Liverpool
2004

GCSE - I.C.T Double Award Grade C C

Anfield Community Comprehensive
Liverpool
2004

GCSE - History Grade C

Anfield Community Comprehensive
Liverpool
2004

Skills

  • Schedule management
  • Software applications
  • Customer support
  • New employee mentoring
  • Troubleshooting
  • MS Windows proficient
  • Motivated team player
  • Positive and friendly

Timeline

Scheduler

HMS
04.2023 - Current

Planner

Merlin Repairs Specialists Ltd
12.2022 - 04.2023

Operations Planner

System Group LTD
07.2021 - 11.2022

Repairs Planner

M&Y Maintenance & Construction
06.2021 - 07.2022

Scheduler

Evolve Facility Services
04.2016 - 05.2021

Town Merchandiser

JD Sports
06.2009 - 04.2016

Instore Merchandiser

JD Sports
02.2007 - 06.2009

Key Skills - Mathematics

Liverpool Community College

GCSE - English Grade C

Anfield Community Comprehensive

GCSE - Science Double Award Grade C C

Anfield Community Comprehensive

GCSE - I.C.T Double Award Grade C C

Anfield Community Comprehensive

GCSE - History Grade C

Anfield Community Comprehensive

BTEC - Business - Distinction/Merit/Merit

Liverpool Community College

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