Nicole Warunge
Harrow
Summary
Business Management student with strong interpersonal, organisational, and research skills and a growing interest in Human Resources. Experienced in market research, customer service, and administrative support, with the ability to communicate effectively, manage sensitive information, and work with diverse individuals. Proven ability to gather and analyse information, resolve customer concerns, and support team operations in fast-paced environments. Seeking opportunities to develop practical HR experience and contribute to people-focused organisational environments.
Overview
4
4
years of professional experience
Work history
Market research telephone interviewer
Ipsos
London
07.2024 - Current
- Conduct structured telephone interviews to gather consumer insights for research projects.
- Accurately record responses and maintain data quality in line with company standards.
- Communicate professionally with wide range of participants to obtain reliable information.
- Maintain confidentiality and adhere to ethical research guidelines when handling sensitive data.
Bay Host
Topgolf
Watford
03.2024 - 07.2024
- Delivered high-quality customer service in fast-paced entertainment environment.
- Assisted with guest check-ins, food service, and maintaining a welcoming atmosphere.
- Resolved customer enquiries and ensured positive guest experiences.
- Worked collaboratively with team members to support daily operations.
Agency worker
Hap Solutions
London
05.2023 - 12.2023
- Supported a range of hospitality roles including barback, steward, bartender, and service assistant.
- Adapted quickly to new environments while maintaining professional standards of service.
- Assisted teams during high-demand periods and contributed to efficient event operations.
Sales assistant
Deichmann
London
04.2022 - 10.2022
- Assisted customers with product enquiries and purchasing decisions.
- Managed stock replenishment and maintained organised store displays.
- Processed transactions and handled cash responsibly.
Education
Bachelor of Arts - Business Management
Birmingham City University
Birmingham 09.2022
BTEC Business Extended Diploma Level 3 - Business
St Dominic’s Sixth Form College
London09.2020
Skills
Communication & Interpersonal Skills
Data Collection & Research
Confidentiality & Professional Ethics
Organisation & Time Management
Customer Service & Conflict Resolution
Stakeholder Engagement
Teamwork & Collaboration
Attention to Detail
Positions of responsibility
Head of Student Volunteer Committee
- Organised volunteer opportunities for students and coordinated community activities.
- Led meetings and delegated responsibilities to committee members.
Timeline
Market research telephone interviewer
Ipsos
07.2024 - Current
Bay Host
Topgolf
03.2024 - 07.2024
Agency worker
Hap Solutions
05.2023 - 12.2023
Sales assistant
Deichmann
04.2022 - 10.2022
Bachelor of Arts - Business Management
Birmingham City University
BTEC Business Extended Diploma Level 3 - Business
St Dominic’s Sixth Form College