Summary
Overview
Work history
Education
Skills
Additional Information
Timeline
Generic

Agata Slepcikova

Bradford,West Yorkshire

Summary

Personal Summary People-orientated Team Leader successful in delivering revenue and strategic initiatives. Aligns workplace culture with organisation mission and values. Looking for new role where hard work and dedication will be highly valued. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand.

Overview

2
2
years of professional experience
1
1
year of post-secondary education

Work history

Market Research Telephone Interviewer

GDCC
Bradford
05.2021 - 07.2021
  • Observed participants and recorded results.
  • Responding with sensitivity and flexibility to diverse range of service users in multi-agency environment.
  • Coded data from participant interviews.
  • Built rapport immediately with strangers to persuade participation in important interviews.
  • Demonstrated understanding of impactfulness of questions on interview subject, responding constructively to situations and balancing demands.
  • Conducted interviews with participants to assess eligibility.
  • Conducted interviews in line with outlined scripts and briefing materials to guarantee confidentiality of respondents.
  • Assisted with project planning and execution of research.
  • Market Research data through phone calls for major international companies

Step Up Team Leader

GXO Logistics
Bradford, West yorkshire
08.2021 - 09.2021
  • As a becoming Step up it was part of development for Team leader role
  • Dealing and learning how to resolve issues systematically and physically
  • Promoted professionalism and effective communication among staff to develop productive relationships.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Dealing with faulty stock and any upcoming issues
  • Implemented and documented standard operating procedures to comply with audit and safety requirements.

Team Leader

GXO Logistics
Bradford, West Yorkshire
09.2021 - 07.2022
  • Role I have been challenged with new area, new colleagues, and Management
  • New department with different processes of work
  • To ensure health and safety with multiple tours throughout the day, briefs, and individual conversation with colleagues to ensure their safety
  • Reduced personnel injuries through encouraging safe behaviour in workplace.
  • Undertook regular performance reviews to identify areas for improvement.
  • Ensure operation runs smoothly and does not impact other departments
  • Resolved inventory discrepancies through accurate software updates and regular stocktakes.
  • Development and trained junior Team Leader and Team members
  • Delivered on revenue targets and service KPIs.
  • Analysed industry trends to identify process improvements and business opportunities.
  • Running Shift And covering on daily basis without a manager

Team Manager Cover

GXO Logistics
Bradford, West yorkshire
11.2022 - 02.2023
  • Daily briefs, ensuring everything is well planned and organised for the shift
  • New improvements for the area
  • Daily management meetings , Briefs to colleagues
  • Developing and mentoring new Team Leaders
  • Managed staffing schedules for high numbers of employees (30-40) delivering operational efficiency whilst remaining under budget.
  • Prioritised activities to deliver aims for the shift and time management
  • Improvements to ensure health and safety, teaching colleagues' and new team leaders with new methods for resolving issues
  • Overseeing department gave me new skills for manager role more dealing with colleagues and resolving their issues with listening and communicating with them.
  • Monitored logistical expenses to keep operating costs low.
  • Established depot and warehouse objectives to fulfil business needs.
  • Applied expertise in team leadership to address productivity and performance issues, motivating staff to achieve KPIs.
  • Prepared and presented reports, strategies and recommendations for consideration by senior management.
  • Collated logistics-related information for analysis and process improvement.
  • Led and managed projects to support logistics efforts and plans.
  • Helped with forecasting and budgeting to manage expenses.
  • Reported issues and faults to control room technicians

Team Lead Manager

GXO Logistics
Bradford, West Yorkshire
02.2023 - 09.2023
  • Led performance reviews and tailored employee feedback to facilitate professional development.
  • Provided leadership and direction for employees, supervising activities to drive productivity and efficiency.
  • Fostered positive employee relationships through communication, training and coaching.
  • Resolved employee relations issues and navigated disciplinary proceedings.
  • Developing new Team Manager and supporting
  • Dealing with management responsibilities
  • Finance forecasting , admin ( pay queries , bookings of holidays )
  • Daily responses with emails
  • Multitasking and supporting team of management
  • shift plans ( Creating performance plan across three shifts )
  • Updated health, safety and compliance records for reliable reference.
  • Quality-checked completed work to maintain agreed standards and achieve customer satisfaction.
  • Maintained documentation and reports using excellent IT skills in Outlook, Word and Excel.
  • Led 40 + employees to achieve productivity and performance KPIs across multiple distribution departments.
  • Kept warehouse areas clear of waste and debris to limit accident risks.
  • Handled staff disciplinaries to reduce repeat issues and maintain positive, productive warehouse environments.
  • Adhered to regulatory rules and policies for compliance with environmental and operational requirements.
  • Retained knowledge of products and services for reliable staff and customer guidance.

Education

NCFE level 2 Certificate in Lean Organization Management Techniques Business Improvement tools and techniques level 2 Working in Business Teams Level 2 Leadership and Management level 3 Higher Distinction -

Agata Slepcikova

Diploma of Higher Education level 2 - Travel and tourism

City and Guilds of London Institute
Bradford
09.2014 - 07.2015

Skills

  • Communication skills
  • Problem solving
  • Organization
  • Time management skills
  • Teamwork
  • Microsoft Office package
  • Motivation
  • Multitasking
  • Key Performance Indicator (KPI) management
  • Operations management
  • Cost reduction
  • Planning production
  • Employee management

Additional Information

  • QUALIFICATION , NCFE level 1 Award in Occupational studies for the workplace Problem Solving at work.

Timeline

Team Lead Manager

GXO Logistics
02.2023 - 09.2023

Team Manager Cover

GXO Logistics
11.2022 - 02.2023

Team Leader

GXO Logistics
09.2021 - 07.2022

Step Up Team Leader

GXO Logistics
08.2021 - 09.2021

Market Research Telephone Interviewer

GDCC
05.2021 - 07.2021

Diploma of Higher Education level 2 - Travel and tourism

City and Guilds of London Institute
09.2014 - 07.2015

NCFE level 2 Certificate in Lean Organization Management Techniques Business Improvement tools and techniques level 2 Working in Business Teams Level 2 Leadership and Management level 3 Higher Distinction -

Agata Slepcikova

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