Nicole Shaw
East London,United Kingdom
Summary
Highly-motivated individual with a strong interest in retail and customer service, demonstrating reliability and a friendly demeanour. Effective communicator skilled in assisting diverse customers and collaborating within teams. Quick learner with strong organisational abilities, committed to delivering positive and inclusive experiences in fast-paced retail environments.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work history
Administrative Assistant
MESSGO
London, Greater London
2025.01 - 2026.04
- Supported staff and visitors by creating a welcoming atmosphere.
- Handled filing and administrative duties with attention to detail.
- Addressed queries in a clear and professional manner.
- Assisted with scheduling and daily organisational tasks.
- Maintained tidy and organised workspaces.
- Managed stock orders and conducted regular audits.
Youth Programme School Holiday Rep (Volunteer)
Peabody
London, Greater London
2021.10 - 2023.06
- Maintained cleanliness in communal areas.
- Supported a comfortable environment for participants and guests.
- Assisted in conducting centre tours for guests to familiarise them with facilities and emergency procedures.
- Helped with administrative tasks to streamline daily operations.
- Coordinated with agencies to promote centre holiday programmes.
- Addressed guest complaints and concerns to enhance their holiday experience.
- Facilitated welcome meetings, ensuring guests understood daily activity schedules.
Library Assistant (Volunteer)
Hackney Council
London, Greater London
2022.06 - 2022.08
- Assisted children and families in busy customer-facing environment.
- Organised books, materials, and activity areas.
- Encouraged participation and engaged with primary school visitors and guardians.
- Delivered friendly and supportive experience consistently.
- Updated borrower records meticulously to avoid discrepancies.
- Organised special events and workshops to enhance community engagement.
- Liaised with librarians to improve library services.
Education
GCSEs - Mathematics, English, Science (plus four other subjects)
Mossbourne Community Academy
London 2020.09 - 2025.06
A-Levels - T-Level Health
City of Westminster College
London 2025.09 -
Skills
Customer service and communication
Teamwork and collaboration
Reliability and flexibility
Organisational skills and attention to detail
Quick learning and proactive attitude
Technology and social media proficiency
Creative problem solving
Affiliations
Reading, creative writing, event planning, travelling, attending concerts/theatre, and studying human nature.
Timeline
A-Levels - T-Level Health
City of Westminster College
2025.09 -
Administrative Assistant
MESSGO
2025.01 - 2026.04
Library Assistant (Volunteer)
Hackney Council
2022.06 - 2022.08
Youth Programme School Holiday Rep (Volunteer)
Peabody
2021.10 - 2023.06
GCSEs - Mathematics, English, Science (plus four other subjects)
Mossbourne Community Academy
2020.09 - 2025.06