Nicole Raphaels
Southampton,Hampshire
Summary
Student at Barton Peveril Sixth Form College with over 8 years of experience in leadership, event management, and community engagement. Demonstrates strong skills in customer engagement, communication, and public speaking, honed through roles as a student ambassador and community volunteer. Passionate about fostering positive experiences and eager to leverage skills in a dynamic environment while pursuing interests in psychology, criminology, and sociology. Driven professional with keen aptitude for leadership and problem-solving. Demonstrates strong communication and analytical skills, combined with proactive approach to project management. Committed to driving organisational success through strategic initiatives and collaborative teamwork.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification
Work history
Casual Matchday Supporter Liason Officer
Southampton FC
Southampton, Hampshire
2025.09 - Current
- Acted as a welcoming and approachable point of contact for supporters on matchdays
- Provided accurate information and resolved fan queries efficiently and calmly
- Worked collaboratively with stewards, ticket office and supporter services staff
- Assisted in maintaining a safe, positive and well-organised stadium environment
- Demonstrated strong communication, empathy, and professionalism in high-pressure situations
Youth Football Referee
Hampshire FA
Freelance , Hampshire
2023.12 - Current
- Officiated youth football matches, ensuring fair play and enforcing rules consistently in line with FA guidelines
- Managed player behaviour and resolved conflicts calmly, maintaining control of the game environment
- Demonstrated strong communication and decision-making skills under pressure, including explaining rulings to players and coaches
DJ
Macfyld Resources Limited
Freelance
2021.10 - Current
- Provided DJ services at numerous events such weddings, school discos and birthday parties creating memorable experiences for guests.
- Coordinated with event organisers for smooth operation of gigs and events.
- Sourced new music regularly to keep repertoire fresh and relevant.
Education
A level - Predicted Grades: Psychology, Criminology, Sociology
Barton Peveril Sixth Form College
Eastleigh 2024.09 - 2026.06
GCSEs - 10 GCSES Grades 5-8 including English and Maths
St Annes Catholic School
Southampton 2019.09 - 2024.06
Skills
- Customer Engagement
- Communication
- Public Speaking
- Event Management
- Time Management
- Complaint handling competence
- Patience and tolerance
- Conflict Resolution
- Teamwork
- Virtual DJ
- Record Box
Certification
St John Ambulance
Issued Aug 2025
First Aid Awareness
Certificate for First Aid Awareness
Public acces defib awareness
Child and Infant Awareness
The Football Association
Issued Aug 2025
FA Referee Qualification Certificate
EE Playmaker England Football Charity
Issued Nov 2023
EE Playmaker Certificate
Volunteering
Food bank and Events Volunteer - Feed The Community Program CIC
Mar 2020 - Present
Camp Work Crew - Young Life
Feb 2025 - Present
Marshal - ABP Southampton Marathon
Apr 2018 - Present
PE Assistant - EBP South
Nov 2022
Premier League Changemaker - Saints Foundation
Oct 2022 - Aug 2024
Timeline
Casual Matchday Supporter Liason Officer
Southampton FC
2025.09 - Current
A level - Predicted Grades: Psychology, Criminology, Sociology
Barton Peveril Sixth Form College
2024.09 - 2026.06
Youth Football Referee
Hampshire FA
2023.12 - Current
DJ
Macfyld Resources Limited
2021.10 - Current
GCSEs - 10 GCSES Grades 5-8 including English and Maths
St Annes Catholic School
2019.09 - 2024.06