Summary
Overview
Work history
Education
Skills
Certification
Volunteering
Timeline
Generic

Nicole Raphaels

Southampton,Hampshire

Summary

Student at Barton Peveril Sixth Form College with over 8 years of experience in leadership, event management, and community engagement. Demonstrates strong skills in customer engagement, communication, and public speaking, honed through roles as a student ambassador and community volunteer. Passionate about fostering positive experiences and eager to leverage skills in a dynamic environment while pursuing interests in psychology, criminology, and sociology. Driven professional with keen aptitude for leadership and problem-solving. Demonstrates strong communication and analytical skills, combined with proactive approach to project management. Committed to driving organisational success through strategic initiatives and collaborative teamwork.

Overview

4
4
years of professional experience
7
7
years of post-secondary education
1
1
Certification

Work history

Casual Matchday Supporter Liason Officer

Southampton FC
Southampton, Hampshire
2025.09 - Current
  • Acted as a welcoming and approachable point of contact for supporters on matchdays
  • Provided accurate information and resolved fan queries efficiently and calmly
  • Worked collaboratively with stewards, ticket office and supporter services staff
  • Assisted in maintaining a safe, positive and well-organised stadium environment
  • Demonstrated strong communication, empathy, and professionalism in high-pressure situations

Youth Football Referee

Hampshire FA
Freelance , Hampshire
2023.12 - Current
  • Officiated youth football matches, ensuring fair play and enforcing rules consistently in line with FA guidelines
  • Managed player behaviour and resolved conflicts calmly, maintaining control of the game environment
  • Demonstrated strong communication and decision-making skills under pressure, including explaining rulings to players and coaches

DJ

Macfyld Resources Limited
Freelance
2021.10 - Current
  • Provided DJ services at numerous events such weddings, school discos and birthday parties creating memorable experiences for guests.
  • Coordinated with event organisers for smooth operation of gigs and events.
  • Sourced new music regularly to keep repertoire fresh and relevant.

Education

A level - Predicted Grades: Psychology, Criminology, Sociology

Barton Peveril Sixth Form College
Eastleigh
2024.09 - 2026.06

GCSEs - 10 GCSES Grades 5-8 including English and Maths

St Annes Catholic School
Southampton
2019.09 - 2024.06

Skills

  • Customer Engagement
  • Communication
  • Public Speaking
  • Event Management
  • Time Management
  • Complaint handling competence
  • Patience and tolerance
  • Conflict Resolution
  • Teamwork
  • Virtual DJ
  • Record Box

Certification


St John Ambulance
Issued Aug 2025

First Aid Awareness
Certificate for First Aid Awareness
Public acces defib awareness

Child and Infant Awareness

The Football Association
Issued Aug 2025
FA Referee Qualification Certificate

EE Playmaker England Football Charity
Issued Nov 2023
EE Playmaker Certificate

Volunteering

Food bank and Events Volunteer - Feed The Community Program CIC
Mar 2020 - Present 

 Camp Work Crew - Young Life
Feb 2025 - Present

Marshal - ABP Southampton Marathon

Apr 2018 - Present

PE Assistant - EBP South
Nov 2022

Premier League Changemaker - Saints Foundation
Oct 2022 - Aug 2024

Timeline

Casual Matchday Supporter Liason Officer

Southampton FC
2025.09 - Current

A level - Predicted Grades: Psychology, Criminology, Sociology

Barton Peveril Sixth Form College
2024.09 - 2026.06

Youth Football Referee

Hampshire FA
2023.12 - Current

DJ

Macfyld Resources Limited
2021.10 - Current

GCSEs - 10 GCSES Grades 5-8 including English and Maths

St Annes Catholic School
2019.09 - 2024.06
Nicole Raphaels