Summary
Overview
Work history
Education
Skills
References
Timeline
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Mikhail Maniovich

Mikhail Maniovich

Liverpool

Summary

Multilingual postgraduate student in Sports Business and Management, combining practical experience in banking, hospitality, and live sports environments. Through my operational role with Liverpool FC and strategic internship at UniCredit, I bring a rare blend of frontline event delivery and commercial market analysis. Recognised for translating data-driven insights into actionable business strategies, with proven strengths in stakeholder communication, client engagement, and cross-functional teamwork.

Overview

3
3
years of professional experience

Work history

Casual Matchday Steward

Liverpool Football Club
Liverpool
10.2024 - 07.2025
  • Manage operations for over 20 matchday events, ensuring full compliance with safety regulations while enhancing the overall fan experience.
  • Ensure 100% compliance with stadium regulations, directly contributing to a well-organized, safe, and engaging environment.
  • Optimise spectator movement and congestion by 15%, improving stadium circulation and accessibility.
  • Provide direct assistance to over 500 spectators per event, delivering high-level customer service, resolving inquiries, and ensuring a positive matchday experience.

Brunch Manager Assistant

Off to Work
Oxford
03.2023 - 08.2024
  • Masterminded inventory and supply management for brunch services, achieving a notable 5% reduction in waste through meticulous planning and inventory tracking.
  • Fostered collaboration between kitchen and service teams to enhance food preparation and delivery processes, reducing wait times by 15% and elevating the overall guest dining experience.
  • Increased weekend brunch bookings by 20% in 3 months by implementing a targeted social media strategy.

Summer Intern

UniCredit Bank
Moscow
07.2022 - 09.2022
  • Conducted in-depth analyses of retail banking clients' portfolios, directly contributing to a 10% uplift in customer satisfaction by devising tailored financial strategies.
  • Spearheaded initiatives for client-centric events and webinars, resulting in a remarkable 40% surge in participant numbers, thereby enhancing customer involvement and allegiance to the UniCredit brand.
  • Forged strong partnerships with the marketing division to craft compelling social media content, leading to a notable 20% growth in UniCredit's Instagram and LinkedIn follower base and bolstering customer interaction through educational and engaging posts.
  • Led the development and implementation of a comprehensive customer feedback survey, analysing insights from over 1,000 respondents to drive a 15% enhancement in online banking user engagement.

Education

MSc - Sport Business Management

University Of Liverpool
Liverpool
09/2025 -

BA(Hons) - Business Management

Oxford Brookes University
Oxford

Skills

  • Event and Matchday Operations
  • Compliance and Safety
  • Retail and Ticketing
  • Conflict Resolution
  • Customer Service and Fan Engagement
  • Data Analysis and Marketing

References

References available upon request.

Timeline

Casual Matchday Steward

Liverpool Football Club
10.2024 - 07.2025

Brunch Manager Assistant

Off to Work
03.2023 - 08.2024

Summer Intern

UniCredit Bank
07.2022 - 09.2022

MSc - Sport Business Management

University Of Liverpool
09/2025 -

BA(Hons) - Business Management

Oxford Brookes University

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