Nicole Price
Great Harwood,Lancashire
Summary
Senior optical professional with over 20 years’ experience delivering luxury eyewear consultations, clinical support, and multi-site management. Skilled in high-value sales, dispensing, frame fitting, and aftercare, with a strong track record of building lasting relationships with patients. Organised, self-sufficient, and professional, with experience supporting opticians, managing customer appointments and tailoring a personal service to a patients needs. Dementia trained, providing empathetic, patient-focused care. Proficient in Acuitas Optical software and NHS GOS administration, merging clinical expertise with a premium, client-focused approach.
Overview
22
22
years of professional experience
Work history
senior optical consultant
Specsavers Opticians
2024.04 - Current
- Delivered bespoke optical consultations to clients in private homes, care homes, and supported living environments across the North West region & Cumbria
- Travelled independently, representing the brand with professionalism, discretion, and high presentation standards
- Supported opticians during eye examination sessions, ensuring a seamless, calm, and personal client experience
- Completed and processed GOS documentation accurately, in line with NHS and regulatory requirements
- Provided expert dispensing, guiding clients through a curated selection of frames and lenses tailored to lifestyle, prescription, comfort, and personal style
- Performed precise frame fitting and adjustments, ensuring optimal comfort, aesthetics, and visual performance
- Demonstrated strong product and lens knowledge, confidently recommending high-quality and premium eyewear solutions
- Managed payments, private transactions, and NHS claims with accuracy, confidentiality, and attention to detail
- Delivered exceptional aftercare and follow-up service, including adjustments, advice, and long-term client support
- Built strong relationships with clients, families, and care staff through personalised, patient-focused service
- Maintained consistently high standards of care, compliance, and customer experience
- Utilised Acuitas Optical software to manage patient records, clinical data, GOS documentation, and dispensing workflow
Senior optical consultant
Specsavers Opticians
2013.02 - 2017.05
- Delivered bespoke domiciliary optical consultations across the North West & Cumbria
- Assisted opticians during eye examination sessions
- Experienced in dispensing, frame fitting, and adjustments, with attention to comfort and presentation
- Completed GOS documentation and supported NHS/private processes
- Used Acuitas Optical software for patient records and dispensing
- Handled payments and transactions professionally
- Provided consistent aftercare and client-focused service
Optical area manager/dispensing optical advisor
Spex Opticians
2004.01 - 2013.01
- Provided bespoke optical consultations to clientele across multiple practices
- Specialised in premium eyewear and lens solutions, offering personalised recommendations based on lifestyle, aesthetics, and visual needs
- Managed and supported multiple optical stores across Lancashire, ensuring consistently high service standards
- Built and maintained long-term relationships with clients through exceptional service, trust, and discretion
- Led, trained, and developed store teams to deliver a refined, client focused experience
- Maintained in-depth product knowledge of designer and luxury frames
- Oversaw operational performance, compliance, and presentation standards across multiple locations
- Acted as a senior representative of the brand, upholding premium image and reputation
- Consistently achieved and exceeded sales targets through personalised recommendations
Skills
- Luxury client service – delivering personalised, high-end eyewear experiences
- Clinical support expertise – dispensing, frame fitting, and aftercare
- Organised & self-sufficient – independently managing schedules & patient bookings and patient records
- Professionalism – maintaining client trust and confidentiality
- Leadership & team support – coaching, developing, and collaborating with staff when required
- Technical proficiency – Acuitas Optical software, NHS GOS documentation, ILearn proficiency
- Dementia awareness & care – trained and certified to provide patient focused service for clients with dementia
Affiliations
- Photography
References
References available upon request.
Timeline
senior optical consultant
Specsavers Opticians
2024.04 - Current
Senior optical consultant
Specsavers Opticians
2013.02 - 2017.05
Optical area manager/dispensing optical advisor
Spex Opticians
2004.01 - 2013.01