Nicole Percy
East Kilbride,South Lanarkshire
Summary
Professional with extensive experience in customer service and retail operations. Strong skills in cash handling, stock management, and shop floor maintenance. Known for delivering exceptional customer experiences and efficiently managing refunds and exchanges. Focused on maintaining high cleanliness and organization standards in retail settings.
Overview
5
5
years of professional experience
Work history
Shop assistant
morrisons daily
East Kilbride, South Lanarkshire
2024.11 - Current
- Assisted team members during peak times to ensure tasks are completed efficiently.
- Maintained a tidy and inviting shop environment for enjoyable shopping experiences.
- Supported stock management on the shop floor to guarantee product availability.
- Followed company policies while processing returns and exchanges.
- Provided attentive service to customers, ensuring satisfaction and professionally resolving complaints.
- Guided new staff in maintaining quality standards.
Counter assistant
tikkas
East Kilbride, South Lanarkshire
2022.08 - 2024.08
- Processed cash transactions with precision to ensure accurate end-of-shift accounting.
- Assisted customers promptly during busy periods to reduce waiting times.
- Monitored inventory levels consistently for timely restocking of products on the sales floor.
- Engaged effectively with customers via phone and face-to-face interactions.
- Wrapped orders efficiently while prioritising presentation and adherence to food safety protocols.
- Upheld cleanliness standards to enhance hygiene in food preparation areas.
- Exhibited a positive demeanour when interacting with customers to cultivate a welcoming shop atmosphere.
Housekeeping cleaner
crutherland hotel
East Kilbride, South Lanarkshire
2021.06 - 2021.09
- Assisted hotel management and guests with their requests promptly.
- Maintained cleanliness and organisation across all guest rooms.
- Replaced linens and made beds on a daily basis.
- Collected and disposed of used sheets, duvets, towels, and bath items.
- Stripped beds daily, ensuring linens were neatly replaced and beds made.
- Scrubbed bathroom tiles thoroughly, creating an appealing environment for guests.
Education
SVQ Level 5 - travel and tourism
south lanarkshire college
East Kilbride, South Lanarkshire 08/2024 - 02/2025
SVQ Level 4 - hairdressing and barberring
south lanarshire college
East Kilbride, South Lanarkshire 08/2021 - 01/2022
SVQ Level 4 - maths
st andrews and st brides high school
East Kilbride, South Lanarkshire /2021 - /2022
SVQ Level 4 - English
st andrews and st brides high school
East Kilbride, South Lanarkshire /2021 - /2022
Skills
- Positivity and enthusiasm
- Patience under pressure
- Shop floor maintenance
- Cash handling
- Customer Service
- Product knowledge
- Refund and exchange processing
- Stock management
- Cleaning
Affiliations
- gym
- cooking
- going to the cinema
Timeline
Shop assistant
morrisons daily
2024.11 - Current
Counter assistant
tikkas
2022.08 - 2024.08
Housekeeping cleaner
crutherland hotel
2021.06 - 2021.09
SVQ Level 5 - travel and tourism
south lanarkshire college
08/2024 - 02/2025
SVQ Level 4 - hairdressing and barberring
south lanarshire college
08/2021 - 01/2022
SVQ Level 4 - maths
st andrews and st brides high school
/2021 - /2022
SVQ Level 4 - English
st andrews and st brides high school
/2021 - /2022