Summary
Overview
Work History
Education
Skills
Affiliations
Languages
Timeline
Generic

Nicole Oxenden

South Darenth,Kent

Summary

Motivated individual with a diverse background in retail, hospitality, and coaching, offering strong customer service, problem-solving, and communication skills. Proven ability to effectively manage complex situations and collaborate with diverse teams. Extensive experience has honed analytical thinking and adaptability, enabling success in fast-paced environments and informed decision-making under pressure.

Currently on a gap year, aspiring to pursue a solicitor apprenticeship. Previous roles have developed resilience, rapid skill acquisition, and the ability to adapt to new challenges. Eager to apply an analytical mindset, adaptability, and strong work ethic to a legal career, contributing to a legal team while gaining valuable experience and insights into the legal profession.

Overview

4
4
years of professional experience
4048
4048
years of post-secondary education

Work History

Team Member

Next Retail
Greenhithe, Kent
10.2023 - Current
  • Handled sales transactions with precision, processing cash, credit, and debit payments accurately.
  • Collaborated with team members to achieve sales targets and contribute to store success.
  • Resolved complex customer complaints to restore satisfaction.
  • Adapted communication style to effectively interact with diverse customer base, enhancing customer relations.
  • Guided new team members on operating tills.
  • Managed queue effectively during peak hours for seamless checkout process.

Front of House Staff

The Darenth Valley Golf Club
Sevenoaks, Kent
10.2022 - 05.2023
  • Resolved customer complaints promptly, escalating larger operational concerns to management.
  • Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
  • Performed additional tasks to keep dining room running smoothly.
  • Collaborated with kitchen staff to communicate order details and special requests, ensuring high-quality service.
  • Monitored guest satisfaction throughout dining experience, addressing any issues with prompt resolutions.

Young Leader/ Assistant Gymnastics Coach

Elements Gymnastics Club
Dartford, Kent
09.2021 - 01.2023
  • Aligned session delivery with British Gymnastics Code of Conduct, ethics and best practice.
  • Adapted sessions to cater to individuals with varying ranges of abilities.
  • Navigated changing scenarios effectively, emphasizing the importance of resilience to gymnasts.
  • Collaborated with fellow coaches and gymnastics experts to keep current on policy changes.

Education

A-Levels - Humanities

Wilmington Grammar School Sixth Form
Wilmington, Kent
Sep 2022 - 06.2024

GCSEs - General Studies

Wilmington Grammar School for Girls
Wilmington, Kent
Sep 2017 - 06.2022

Skills

  • Highly organised and detail-orientated
  • Adaptability and flexibility
  • Task prioritisation
  • Dispute Resolution
  • Resilience under pressure
  • Communication and collaborative skills
  • Critical thinking in context
  • Multitasking capability

Affiliations

  • Gymnastics
  • Gymnastics Coaching
  • Journaling

Languages

English
Native
Russian
Upper intermediate
French
Elementary
Mandarin
Beginner
Greek
Beginner

Timeline

Team Member

Next Retail
10.2023 - Current

Front of House Staff

The Darenth Valley Golf Club
10.2022 - 05.2023

Young Leader/ Assistant Gymnastics Coach

Elements Gymnastics Club
09.2021 - 01.2023

A-Levels - Humanities

Wilmington Grammar School Sixth Form
Sep 2022 - 06.2024

GCSEs - General Studies

Wilmington Grammar School for Girls
Sep 2017 - 06.2022
Nicole Oxenden