Nicole Oxenden
South Darenth,Kent
Summary
Motivated individual with a diverse background in retail, hospitality, and coaching, offering strong customer service, problem-solving, and communication skills. Proven ability to effectively manage complex situations and collaborate with diverse teams. Extensive experience has honed analytical thinking and adaptability, enabling success in fast-paced environments and informed decision-making under pressure.
Currently on a gap year, aspiring to pursue a solicitor apprenticeship. Previous roles have developed resilience, rapid skill acquisition, and the ability to adapt to new challenges. Eager to apply an analytical mindset, adaptability, and strong work ethic to a legal career, contributing to a legal team while gaining valuable experience and insights into the legal profession.
Overview
4
4
years of professional experience
4048
4048
years of post-secondary education
Work history
Team Member
Next Retail
Greenhithe, Kent
2023.10 - Current
- Handled sales transactions with precision, processing cash, credit, and debit payments accurately.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Resolved complex customer complaints to restore satisfaction.
- Adapted communication style to effectively interact with diverse customer base, enhancing customer relations.
- Guided new team members on operating tills.
- Managed queue effectively during peak hours for seamless checkout process.
Front of House Staff
The Darenth Valley Golf Club
Sevenoaks, Kent
2022.10 - 2023.05
- Resolved customer complaints promptly, escalating larger operational concerns to management.
- Delivered positive first impressions and exceeded customer expectations through seamless front-of-house service.
- Performed additional tasks to keep dining room running smoothly.
- Collaborated with kitchen staff to communicate order details and special requests, ensuring high-quality service.
- Monitored guest satisfaction throughout dining experience, addressing any issues with prompt resolutions.
Young Leader/ Assistant Gymnastics Coach
Elements Gymnastics Club
Dartford, Kent
2021.09 - 2023.01
- Aligned session delivery with British Gymnastics Code of Conduct, ethics and best practice.
- Adapted sessions to cater to individuals with varying ranges of abilities.
- Navigated changing scenarios effectively, emphasizing the importance of resilience to gymnasts.
- Collaborated with fellow coaches and gymnastics experts to keep current on policy changes.
Education
A-Levels - Humanities
Wilmington Grammar School Sixth Form
Wilmington, Kent Sep 2022 - 2024.06
GCSEs - General Studies
Wilmington Grammar School for Girls
Wilmington, Kent Sep 2017 - 2022.06
Skills
- Highly organised and detail-orientated
- Adaptability and flexibility
- Task prioritisation
- Dispute Resolution
- Resilience under pressure
- Communication and collaborative skills
- Critical thinking in context
- Multitasking capability
Affiliations
- Gymnastics
- Gymnastics Coaching
- Journaling
Languages
English
Native
Russian
Upper intermediate
French
Elementary
Mandarin
Beginner
Greek
Beginner
Timeline
Team Member
Next Retail
2023.10 - Current
Front of House Staff
The Darenth Valley Golf Club
2022.10 - 2023.05
Young Leader/ Assistant Gymnastics Coach
Elements Gymnastics Club
2021.09 - 2023.01
A-Levels - Humanities
Wilmington Grammar School Sixth Form
Sep 2022 - 2024.06
GCSEs - General Studies
Wilmington Grammar School for Girls
Sep 2017 - 2022.06