Julia Wasilewska
Salcombe,Devon
Summary
I am a dedicated and customer-focused professional with over 10 years of experience in customer service and hospitality, now seeking to transition into an administrative or receptionist role. Through my background in fast-paced, people-focused environments, I have developed strong communication,organisation and problem-solving skills, along with the ability to manage competing priorities calmly and efficiently.
While I have limited direct administrative experience, I am highly adaptable, eager to learn and confident in my ability to quickly develop new systems and processes. I take pride in maintaining accuracy, following procedures and ensuring tasks are completed to a high standard. I am comfortable working both independently and as part of a team and I bring a strong work ethic and a proactive approach to every role I take on .
I am now looking for an opportunity where I can build on my existing skills and develop my career within an administrative or front-of-house support position.
Overview
3
3
years of professional experience
Work history
Team member
St Austell Brewery
Hope Cove, Devon
2025.07 - Current
- Successfully managed a high-volume service by serving over 200 covers within a single shift, consistently maintaining excellent service standards, efficiency and attention to detail in a fast-paced environment.
- Demonstrated exceptional work ethic, resilience and professionalism by sustaining a high level of performance over an uninterrupted 11-hour shift, ensuring consistent quality of service throughout.
- Maintained an in-depth and comprehensive knowledge of all menu items,including ingredients,preparation methods and potential allergens, enabling confident communication with customers and the ability to provide informed recommendations.
- Effectively handled challenging customer situations with tact,patience and professionalism, successfully de-escalating conflicts and achieving positive resolutions that upheld the restaurant's reputation for customer service.
- Consistently adhered to strict cleanliness and hygiene standards by proactively ensuring all front-of-house areas were clean,organised and well-presented, contributing to a safe and welcoming dining environment
- Utilised the Collins system by DesignMyNight to efficiently create and manage dining reservations, ensuring accurate booking coordination and a smooth guest experience.
- Handled incoming customer phone calls in a polite, friendly and professional manner, providing information, taking reservations and addressing enquiries to a high standard of customer care.
Team member
Giraffe
Bath, Bath and North East Somerset
2023.03 - 2025.04
- Progressed into a position of responsibility by assisting with the training and onboarding of new starters, providing clear guidance and support in a professional, patient and compassionate manner to help them integrate confidently into the team.
- Managed incoming telephone enquiries in a calm,polite and professional manner, providing information and assistance where possible and escalating matters to the manager on duty when appropriate, in line with company protocols.
- Consistently delivered friendly, attentive and high-quality customer service, ensuring guests felt welcomed, valued, and well looked after throughout their experience
- Upheld strict uniform and presentation standards at all times, reflecting professionalism and contributing to the overall image and reputation of the establishment.
- Demonstrated strong customer service skills in a fast-paced hospitality environment, effectively handling a variety of guest needs, responding promptly to requests and maintaining a positive and solution-focused attitude even under pressure.
Swimming pool attendant
The Salcombe
Salcombe, Devon
2023.06 - 2023.09
- Worked independently to carry out all pool attendant/maintenance duties, demonstrating strong initiative, self-managment and the ability to resolve issues and troubleshoot problems without direct supervision. Proactively anticipated potential maintenance and safety concerns, taking preventative action where necessary.
- Managed the pool system to ensure safe,clean and fully operational facilities at all times, consistently prioritising the safety and well-being of all guests.
- Maintained strict adherence to health and safety regulations, regularly monitoring pool conditions and ensuring compliance with required chemical and hygiene standards.
- Applied in-depth knowledge of pool chemicals, accurately testing, balancing and adjusting chemical levels to maintain safe water quality and optimal operating conditions.
- Handled incoming telephone enquiries from customers professionally and courteously, providing clear guidance, relevant information and assistance with bookings or general queries.
- Demonstrated strong problem-solving skills by independently resolving operational issues and customer concerns efficiently, ensuring minimal disruption to service.
Education
Bachelor of Arts - Fashion Photography
Bath Spa University
Bath 10/2022 - 05/2025
Foundation Degree in Arts - Photography
Bath Spa University
Bath 09/2021 - 05/2022
A-Levels -
Kingsbridge Community College
Kingsbridge, Devon 09/2019 - 06/2020
GCSEs -
Kingsbridge Community College
Kingsbridge, Devon 09/2015 - 06/2018
Skills
- Discretion and confidentiality
- Attention to Detail
- Highly organised
- Written and verbal communication
- Telephone etiquette
- Professional correspondence
- Time efficiency
- Health and Safety Compliance
- Customer Service
- Cultural awareness
- Interpersonal communication
- Conflict Resolution
- Training and Development
- Customer relationship building
- Good judgement
- Positive outlook
- Flexible
- Calm under pressure
- Clean and neat
Timeline
Team member
St Austell Brewery
2025.07 - Current
Swimming pool attendant
The Salcombe
2023.06 - 2023.09
Team member
Giraffe
2023.03 - 2025.04
Bachelor of Arts - Fashion Photography
Bath Spa University
10/2022 - 05/2025
Foundation Degree in Arts - Photography
Bath Spa University
09/2021 - 05/2022
A-Levels -
Kingsbridge Community College
09/2019 - 06/2020
GCSEs -
Kingsbridge Community College
09/2015 - 06/2018