Nicole O'Neill
Belfast ,Anglesey
Summary
Dedicated professional with strong customer service skills, adept at meeting customer needs and ensuring a positive experience. Possesses excellent communication abilities and thrives in team-oriented, fast-paced environments. Demonstrates good time management and organisational skills, consistently meeting deadlines while upholding professional standards. Skilled in problem-solving and handling customer enquiries with calm professionalism. Confident in public interactions, providing helpful information with a positive attitude. Knowledgeable about the hospitality and tourism industries, understanding customer expectations and service quality. Career goal: to leverage expertise in customer service to enhance client satisfaction and contribute to organisational success.
Overview
3
3
years of post-secondary education
Work history
Hairdresser
Marina Delaney
Belfast, Antrim
2024.04 - 2024.09
- Collaborated closely with colleagues to run an efficient salon operation.
- Specialised in modern hairstyling trends to increase client retention.
- Utilised specialised tools for precision cutting, resulting in detailed hairstyles.
- Implemented creative styling ideas, increasing customer satisfaction levels.
- Performed routine stock checks, ensuring sufficient supplies at all times.
- Ensured booking system efficiency for improved customer experience.
- Enhanced salon reputation with excellent customer service skills.
- Adapted quickly to new styling trends, ensuring relevance in the competitive market.
- Handled cash transactions accurately; ensured smooth end-of-day reconciliation process.
Education
GCSEs -
Mercy College
Belfast 2019.09 - 2021.06
A-Levels -
Mercy College
Be.fast 2021.09 - 2023.06
Skills
- Strong customer service skills, understanding how to meet customer needs and provide a positive experience
- Excellent communication skills when interacting with customers and colleagues
- Ability to work effectively in a team in busy and fast-paced environments
- Good time management and organisation when completing tasks and meeting deadlines
- Understanding of professional standards and workplace behaviour
- Ability to solve problems and handle customer enquiries calmly and professionally
- Confidence in working with the public and providing helpful information
- Knowledge of the hospitality and tourism industries, including customer expectations and service quality
- Ability to adapt to different situations and maintain a positive attitude at work
Interests and hobbies
Customer Service & Working With People
- Enjoy interacting with people and helping others
- Interest in providing positive customer experiences
Beauty & Personal Care
- Interest in beauty, hair styling, and personal presentation
- Keeping up to date with beauty and fashion trends
Travel & Tourism
- Interest in travel, different cultures, and tourism destinations
- Learning about hospitality and tourism industries
Team Activities
- Enjoy working as part of a team and collaborating with others
- Participating in group projects or activities
Creative Activities
- Interest in art, design, and creative work
- Developing creativity and attention to detail
Personal Development
- Learning new skills and improving professional abilities
- Building confidence and communication skills
Timeline
Hairdresser
Marina Delaney
2024.04 - 2024.09
A-Levels -
Mercy College
2021.09 - 2023.06
GCSEs -
Mercy College
2019.09 - 2021.06