Sophie Singh
Coventry
Summary
Experienced professional with focus on medical administration and patient interaction. Enhance patient satisfaction through exceptional communication skills and efficient appointment management. Streamline office operations by leveraging strong organisational abilities and attention to detail.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
4
4
years of professional experience
Work history
Medical receptionist
Musters Medical Practice
Nottingham
2024.01 - Current
- Maintained updated calendar of appointments and special dates for healthcare team.
- Collected and provided patient information to relevant medical professionals.
- Set up new patients within target timeframes.
- Compiled information for medical charts and reports.
- Set new appointments, rescheduled appointments, and sent reminders.
FOH supervisor
Harvester
Nottingham
2023.01 - 2023.12
- Completed opening and closing procedures, from product replenishment to budget control.
- Successfully delivered on tasks within tight deadlines.
- Handled chemicals and waste in line with COSHH regulations.
- Promoted continuous improvement by problem-solving and sharing suggestions to optimise team operations.
- Served customers to drive sales and deliver top-quality experiences.
Health advisor
Boots UK
Nottingham
2022.02 - 2022.12
- Maintained detailed understanding of new policies and procedures to demonstrate best practice in all patient interactions.
- Updated customers on special offers and promotions for increased revenue.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Handled returns and exchanges diligently minimising dissatisfaction amongst clientele.
- Enhanced customer satisfaction by promptly addressing queries and concerns.
FOH supervisor
Distinctive inns
Nottingham, Nottingham
2021.07 - 2022.01
- Maintained clean dining area for a pleasant customer experience.
- Applied [Type] project management techniques to deliver projects within budget.
- Protected brand image by ensuring interior restaurant presentation was exceptionally maintained.
- Conducted market research to guide organisational strategy and decision-making.
- Allocated resources to properly staff shifts and maintain adequate service levels across all restaurant areas.
- Purchased required quantities of necessary restaurant items, including food, beverages, equipment and supplies.
Education
GCSEs -
South Wolds Academy
Nottingham /2013 - /2019
A-Levels -
South Wolds Academy
NottinghamBachelor of Science - Biomedicine
University of Birmingham
Birmingham /2021 - /2024
Master of Science - Midwifery
Coventry University
Coventry /2024 -
Skills
- Prioritisation under pressure
- Empathetic communication
- Relationship-building
- Methodical multitasking
- SystmOne
- Resourcefulness in emergencies
Timeline
Medical receptionist
Musters Medical Practice
2024.01 - Current
FOH supervisor
Harvester
2023.01 - 2023.12
Health advisor
Boots UK
2022.02 - 2022.12
FOH supervisor
Distinctive inns
2021.07 - 2022.01
GCSEs -
South Wolds Academy
/2013 - /2019
A-Levels -
South Wolds Academy
Bachelor of Science - Biomedicine
University of Birmingham
/2021 - /2024
Master of Science - Midwifery
Coventry University
/2024 -