Nicole Bernal
London
Summary
Warm, confident, and service-driven front-of-house professional with over four years’ experience in London’s premium hospitality sector, combined with leadership experience in education. A natural people-person who genuinely enjoys meeting individuals from all walks of life, I thrive in community-facing roles where I am the first point of contact and face of the brand. In-person interactions energise me, and I take pride in creating welcoming, organised, and supportive environments. I am highly dependable, compassionate, and accountable, with a strong work ethic and the ability to multitask while always prioritising member experience. Passionate about community-building and meaningful service, I am strongly aligned with WeWork’s mission to empower people to do their best work.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
Work history
Receptionist
VyTA, Covent Garden
2025.12 - 2026.02
- Serve as the first point of contact, delivering warm and professional guest experiences.
- Manage complex reservation systems and daily front desk operations.
- Coordinate with management and service teams to ensure seamless transitions.
- Confidently represent brand standards with polish and discretion.
SEND Provision Lead
Davies Lane Primary School
2024.12 - 2026.02
- Lead a specialist provision, demonstrating responsibility, accountability, and integrity.
- Act as a key communication point for staff, families, and external professionals.
- Manage multiple priorities daily while maintaining calm, organised operations.
- Handle sensitive information with discretion and professionalism.
- (Outstanding Ofsted)
Head Receptionist
42 Holborn
2023.09 - 2025.12
- Led front desk operations in a high-volume City venue.
- Oversaw reservations, private bookings, and reception logistics.
- Trained and supported team members, fostering collaboration and service excellence.
- Acted as senior liaison for VIP and corporate clientele.
- Multitasked under pressure while maintaining exceptional guest experience.
Reception Roles
ROKA, Iberica
London
2021.01 - 2023.01
- Managed high-demand booking systems and guest arrivals.
- Maintained organised, welcoming front desk environments.
- Worked collaboratively with floor teams to support smooth operations.
- Delivered attentive, discreet, and solutions-focused customer service.
Education
BSc (Hons) - Psychology & Criminology
University of Westminster
2021.01 - 2024.01
Secondary School Certificate - undefined
Frank Sinatra School of the Arts High School
New York 2018.01 - 2021.01
Skills
- People-oriented with outstanding interpersonal skills
- Confident and professional brand representative
- Energised by in-person interaction and community engagement
- Strong verbal and written communication skills
- Experienced in hospitality and customer service environments
- Comfortable using reservation systems, digital platforms, and basic computer software
- Highly organised and able to multitask effectively
- Team-focused with a proactive, roll-up-your-sleeves attitude
- Committed to integrity, dependability, compassion, and accountability
- Motivated by helping others and creating environments where people feel supported
Timeline
Receptionist
VyTA, Covent Garden
2025.12 - 2026.02
SEND Provision Lead
Davies Lane Primary School
2024.12 - 2026.02
Head Receptionist
42 Holborn
2023.09 - 2025.12
Reception Roles
ROKA, Iberica
2021.01 - 2023.01
BSc (Hons) - Psychology & Criminology
University of Westminster
2021.01 - 2024.01
Secondary School Certificate - undefined
Frank Sinatra School of the Arts High School
2018.01 - 2021.01