Ella Neilson
Ashington, West Sussex,United Kingdom
Summary
Driven professional with keen aptitude for operating machinery and maintaining equipment. Expertise in safety protocols and adaptability in diverse environments, with proven communication and problem-solving abilities. A dependable team player who also excels when working independently, with a strong focus on supporting operational efficiency and maintaining smooth, productive workflows.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist
Sussex Community NHS Foundation Trust
Crawley, West Sussex
08.2024 - Current
- Exhibiting excellent multitasking skills by balancing various responsibilities simultaneously without compromising efficiency or quality of work output.
- Managing high-volume phone calls, resulting in efficient appointment setting.
- Updating patient medical records meticulously for accurate treatment history tracking.
- Assisting doctors with administrative tasks to facilitate smooth clinic operations.
- Building trusting relationships with patients through courteous behaviour and professional communication skills.
- Protecting patient confidentiality with strict adherence to data protection regulations.
- Maintaining timely check-in services, noting patient arrivals for efficient appointment running.
- Worked flexibly with colleagues to cover shifts and provide continuous front-desk coverage.
Junior Security Operations Analyst
DEFEND
09.2023 - 05.2024
- Supporting the cybersecurity team with monitoring and gathering of morning and afternoon logs
- Daily health checks on customer environments
- Investigation and incident response
- Updating software
- Knowledge of threats, vulnerabilities, risk, attacks and the process of mitigating risks
- Weekly and monthly reports for customers
- Working closely with others, teamwork
Machine Operator
Mills Albert Ltd
11.2022 - 07.2023
- Operating machinery confidently and independently
- Working in a crew, teamwork
- Civil Construction (earthworks)
- Manual labour was regularly required in this role
- Adapting to variable hours (no set finish time / working overtime)
- Picking up and dropping off equipment, tools, and materials to and from different sites and stores / landfills / quarries, etc
- Learning to operate different machinery competently (e.g roller, loader, dump truck, excavators, class 1 trucks)
- Providing training to new recruits, improving team competence.
- Enhancing longevity of machines through regular oiling and cleaning.
Machine Operator
Sims Metal Management
07.2022 - 10.2022
- Operating machinery confidently and independently (Loader & excavators)
- Working both alone and in a group
- Being aware of my surroundings at all times, truck drivers and other staff are moving around the yard constantly
- Clearing scrap metal, loading trucks, ushering and instructing truck drivers on where to tip-off, breaking down large pieces of metal, clearing material
- Conducting quality control checks, maintaining high product standards.
- Adjusting machine settings to optimise performance.
Machine Operator
Personal Touch
09.2021 - 05.2022
- Operating machinery confidently and independently
- Working in a crew and as a team
- Road works (stabilising for new expressway Transmission Gully join on - PekaPeka to Otaki)
- Following instructions as well as adhering to a plan and adapting to regular changes made to plan
- Learning to operate different machinery competently (e.g roller, loader, excavators, class 1 trucks)
- Collaborating with team members to meet production deadlines.
- Keeping machinery well-maintained in line with safety regulations.
Customer Service Officer
ASB Bank
02.2021 - 08.2021
- Provide personal service to all customers on the bank’s products and services, and refer specialised customer needs to the most convenient channel
- Build rapport and personal relationships swiftly
- Recognise opportunities to add value
- Adhere to strict AML requirements
- Respond appropriately to customer objections
- Reconciliation of cash
- Processing of bulk transactions within branches
- Processing and reconciliation of foreign exchange
- Account maintenance e.g. AP’s, address updates, issuing cashflow cards etc
- Update client information on internal systems
- Answer Incoming calls which could be a large array of customer queries
- Make outbound calls to customers to see how value can be added to their banking
Sales Assistant
Apt Collections
11.2020 - 01.2021
- Duties included initiating and processing in-store sales
- stocking shelves, pricing products
- Assembly of display stock, cleaning of display product and showroom
- Daily till processing, end of day till balance
- Dispatching orders, receiving transferred stock
- Discovered customers needs and assisted with selection of clothing
Customer Service Advisor
Santander Bank
01.2019 - 09.2020
- Acting as the first point of contact for customers in branch
- Assisting with day-to-day transactions, queries and servicing
- Building relationships and finding solutions
- Developing your knowledge of services and products to help our customers
- Identifying new ways to improve the customer experience
- Servicing and daily maintenance of ATM’s
- Being vigilant in identifying fraudulent activities
Beautician
Absolute Therapy
12.2017 - 06.2018
- Taking bookings, maintaining client database, processing payments
- Good time management was essential in this role
- Waxing, shaping and tinting, facials, nails
- Cleaning and sanitising work station
- Consultation prior to treatment
- Building strong client relationships
- Providing trustworthy and personalised service
Education
Microsoft Cloud -
10K Wāhine Tech Talent Program
High School Diploma -
Kapiti College
National Certificate in Beauty Services Level 4 -
ELITE International School of Beauty
Personal Training Diploma level 2 & 3 -
Origym
London, UK 01.2025 -
Skills
- Excellent written and verbal communication skills
- Outstanding people skills and ability to build a strong rapport with a wide range of people
- Passionate and driven
- Self-Management
- Detail oriented
- Team player
- Adaptive
- Reliability and dependability
- Calm under pressure
Certification
- ELITE International School of Beauty National Certificate in beauty services level 4 - 2017
- CIBTAC (The Confederation of International Beauty Therapy and Cosmetology) - 2017
- WTR (wheels, tracks & rollers) - 2021
- White Card - 2022
- Excavator Ticket - 2022
Timeline
Personal Training Diploma level 2 & 3 -
Origym
01.2025 -
Receptionist
Sussex Community NHS Foundation Trust
08.2024 - Current
Junior Security Operations Analyst
DEFEND
09.2023 - 05.2024
Machine Operator
Mills Albert Ltd
11.2022 - 07.2023
Machine Operator
Sims Metal Management
07.2022 - 10.2022
Machine Operator
Personal Touch
09.2021 - 05.2022
Customer Service Officer
ASB Bank
02.2021 - 08.2021
Sales Assistant
Apt Collections
11.2020 - 01.2021
Customer Service Advisor
Santander Bank
01.2019 - 09.2020
Beautician
Absolute Therapy
12.2017 - 06.2018
Microsoft Cloud -
10K Wāhine Tech Talent Program
High School Diploma -
Kapiti College
National Certificate in Beauty Services Level 4 -
ELITE International School of Beauty
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