Nicole Beggs
Carrickfergus
Summary
I am 21 years old and currently working seasonally as a Cabin Crew member for Jet 2 in Belfast International Airport. I have extensive experience in customer service roles enabling me to develop problem solving, communication and time management skills. I can work both as a part of a larger team and on my own initiative. I have proven team working and communication skills that have been demonstrated in school, sporting and work environments including my 3 year experience of being a store manager.
Overview
6
6
years of professional experience
Work History
Seasonal Cabin Crew Member
02.2023 - Current
- Served food and beverages to 189 passengers per flight, consistently complying with airline health and safety standards
- Facilitated open on-board communication, delivering regular announcements on behalf of the captain to update passengers on schedule changes
- Followed company regulations and rules, promoting a safe environment for both passengers and crew members
- Conducted pre-flight aircraft checks, verifying placement and proper working order to maintain the highest levels of on-board security
- Addressed questions and resolved issues and complaints
- Promoted and sold duty-free goods to passengers
- Directed passengers to assigned seats and provided pre-flight instructions
- Administered first aid on passengers experiencing medical emergencies.
Store Manager
Spoon Street
12.2020 - 01.2023
- Completed opening and closing procedures each day
- Optimised store performance through continuous evaluation of existing processes and identifying improvement opportunities
- Understood what drives overall business success and prioritised and delivered quality results
- Led regular staff performance reviews to provide guidance and support for individual development
- Assisted in recruiting, hiring and onboarding store staff
- Maintained strong partnership with Operations Manager to keep alignment and timely communication
- Challenged and inspired team members to achieve business results.
customer service
Doughzy Donuts
09.2019 - 10.2020
- Developed excellent, skills
- Carried out many tasks such as serving customers and processing stock replenishment
- Cash and key handling duties
- Demonstrated ability to work efficiently under pressure
- Identified items in stock for first use to decrease waste and profit loss
- Kept carpets and floor clear of debris
- Hand-washed dishes and glassware thoroughly
- Answered questions about menu selections and made recommendations when requested
- Provided friendly and courteous service to all guests
- Kept tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses or beverages
- Completed opening and closing checklists according to set standards.
Seasonal Customer Advisor
School Bag Station
07.2019 - 09.2019
- Collaborated with the company to provide quality control for customer service, production and output across operations
- Obtained information to resolve customer inquiries
- Maintained clean sales floor, straightening and facing merchandise for visually-appealing displays
- Interacted with customers and retail buyers to follow-up on shipping statuses and expedited orders
- Resolved customer issues using strong interpersonal skills and conflict resolution techniques
- Carried out cash and key handling duties
Fortfield Fish and Chips
03.2018 - 07.2019
- Demonstrated ability to work both independently and as part of a team
- Provided excellent customer service skills
- Aided in development of newly employed staff
- Enabled development of customer focused attitude
- Demonstrated ability to work efficiently under pressure
- Task prioritising skills and using initiative, ensuring fundamental tasks are completed time efficiently
- Ensuring high standards of food hygiene
- Cash handling duties
- Calculated charges, issued bills and collected payments
- Delivered exceptional service by greeting and serving customers in a timely, friendly manner
- Replenished salad bar items when dressings, toppings and lettuce were running low
- Cleaned carpets, counters, floors, storage areas and service refrigerators.
Education
A-Levels -
Carrickfergus Grammar School
Carrickfergus GCSE -
Carrickfergus Grammar School
Carrickfergus Skills
- I express the ability to listen to and integrate criticism and advice from peers, teachers, and bosses, strengthening personal deficits and weaknesses wherever possible
- I am a good listener established during my roles of being a peer mentor for English in school
- I have good organisational skills which I have developed through charity work in school
- Adaptable individual with experience of working in school and work settings
- I am a competent user of a variety of Microsoft programmes including Word, PowerPoint and Excel
- I am both First aid and CPR trained
Timeline
Seasonal Cabin Crew Member
02.2023 - Current
Store Manager
Spoon Street
12.2020 - 01.2023
customer service
Doughzy Donuts
09.2019 - 10.2020
Seasonal Customer Advisor
School Bag Station
07.2019 - 09.2019
Fortfield Fish and Chips
03.2018 - 07.2019
A-Levels -
Carrickfergus Grammar School
GCSE -
Carrickfergus Grammar School
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