Summary
Overview
Work history
Education
Skills
References
Timeline
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Zyra Van Der Walt

Warfield,Berkshire

Summary

I am a highly motivated and adaptable professional with a strong aptitude for problem-solving and independent work. Demonstrating exceptional leadership and team management skills, effectively guiding diverse teams to achieve high standards. I am also proficient in listening and applying feedback to enhance performance while maintaining composure in challenging situations. I'm skilled in creative thinking and setting ambitious goals to drive personal and team success. Committed to continuous improvement and excellence in all tasks undertaken.

I am experienced in customer-focused roles with careers centred around providing top-notch service in fast-paced environments. With knowledge in safety protocols and aptitude for creating comfortable and pleasant experiences, can ensure customer satisfaction and safety. Brings skills in multi-cultural communication and crisis management to maintain composure in high-pressure situations and foster environment of calm and order.

I am a high-energy hospitality leader eager to contribute industry training to support seamless operations and consistent satisfaction. Skilled in leading teams in high-pressure environments. Delegates tasks and manages priorities with superior organizational skills and attention to detail.

Overview

4
4
years of professional experience
5
5
years of post-secondary education

Work history

Cabin Crew Member

Virgin Atlantic
Heathrow, Hillingdon
08.2023 - Current
  • Managed in-cabin services efficiently, including food and beverage distribution for an enjoyable flight experience.
  • Demonstrated adaptability by handling diverse tasks such as selling duty-free products, cabin cleaning, and meal serving successfully.
  • Responded promptly to passenger queries or complaints displaying excellent problem-solving skills for customer satisfaction improvement.
  • Ensured safety regulations compliance for passenger security.
  • Maintained composure under pressure while handling multiple responsibilities on long-haul flights resulting in high-quality service delivery.
  • Handled emergency situations calmly; administered first aid when necessary to ensure passenger wellbeing.
  • Kept abreast of changes in safety regulations through continuous training sessions ensuring adherence during flights.
  • Administrated detailed reports regarding incidents or medical emergencies encountered during flights promptly and accurately.
  • Administered basic medical care to passengers in distress and conveyed important information to qualified medical teams.
  • Assessed emergency equipment and first aid kits ahead of travel.
  • Performed rigorous pre-flight security checks ahead of takeoff.
  • Supported passengers through emergency scenarios for safe outcomes.
  • Handled special needs of children, the elderly, and individuals with disabilities.
  • Managed emergency response actions following established procedures for evacuation and passenger safety.
  • Trained to deal with many safety and security emergencies on board.
  • Trained to have first aid medical knowledge - including Immediate Life Support - to help and deal with medical emergencies on board.



Front of house supervisor

The Black Horse Fulmer
Fulmer, Buckinghamshire
10.2022 - Current
  • Adhered to licensing regulations, maintaining the reputation of the establishment.
  • Scheduled shifts for staff members for efficient operation of the bar.
  • Trained staff for improved service quality and professionalism.
  • Ensured a safe environment by strictly adhering to health and safety regulations.
  • Ordered supplies, keeping optimum stock levels and avoiding overstocking or under-stocking situations.
  • Handled difficult customers tactfully, ensuring minimum disruption to other guests.
  • Organized stock inventory to prevent shortages during peak hours.
  • Resolved customer complaints promptly, fostering positive relationships with clientele.
  • Managed cash flow, ensuring correct transaction procedures were followed.
  • Assisted in menu development, considering current trends and customer preferences.
  • Coordinated with kitchen staff to provide seamless service during dining hours.
  • Supervised team members to ensure excellent service delivery.
  • Monitored bar equipment maintenance to avoid operational disruptions during service hours.
  • Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
  • Performed bar closing duties, thoroughly cleaning, sanitizing, and replenishing stock.
  • Collected cash payments, processing and providing correct change and receipts using Point Of Sale (POS) systems.
  • Maintained detailed bar inventory, working within the company's budgetary guidelines for continued profit growth.
  • Completed accurate end-of-day financial routines for cash and card transactions.
  • Resolved complaints calmly and professionally to achieve positive customer outcomes.
  • Recruited and trained high-performing team members to deliver faultless customer care.
  • Coordinate front-of-house and back-of-house staff ahead of events for smooth execution to maximize guest satisfaction.
  • Planned staff rotas to meet customer demand whilst remaining under budget.
  • Reconciled cash and credit card transactions to maintain accurate records.
  • Sought out and implemented methods to improve service and team performance, boosting business sustainability with continuous enhancements.

Front of house team member

The Black Horse Fulmer
Fulmer, Buckinghamshire
08.2021 - 10.2022
  • Balanced the needs of multiple tables whilst maintaining top-quality customer service.
  • Checked guest satisfaction regularly, addressing any issues promptly.
  • Delivered consistent professional service while handling multiple tasks simultaneously.
  • Greeted guests warmly upon arrival, creating a welcoming atmosphere.
  • Established rapport with regular diners, fostering a loyal client base.
  • Handled complaints effectively, resulting in increased customer satisfaction.
  • Ensured smooth operation of the front desk by managing reservations and walk-ins.
  • Assisted guests with queries or requests for optimal guest experience.
  • Adapted swiftly to changing situations for uninterrupted service quality.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Processed cash and card payments promptly, minimizing customer waiting times and enabling swift table turnarounds.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.

Tutor

Code Sensei
Slough, West Berkshire
05.2021 - 08.2021
  • Improved IT skills through targeted tutoring sessions focused on coding areas.
  • Assessed student progress regularly, implementing tailored strategies for improvement.
  • Offered homework assistance, bolstering understanding of classroom topics.
  • Ensured students grasped subject matter fully through continuous assessment techniques.
  • Simplified complex topics using practical examples and analogies in the teaching approach.
  • Managed multiple students simultaneously while maintaining high-quality instruction.
  • Adapted teaching style for individual learning capabilities.
  • Implemented the curriculum to ensure students progression.

Education

GCSEs -

The Langley Academy
Slough
09.2016 - 05.2021

Skills

    Problem solving

  • I am good at thinking on the spot and finding solutions to problems that I face and can adapt my solutions as problems arise
  • Independence
  • I am able to rely on myself to complete tasks to a high standard in a given time frame and can constantly improve the way I work in order to be as productive as possible

    • Listening

  • I am able to listen to other teammates' advice and apply that to my work in order to constantly improve my work I am also able to listen and accept criticism and apply it to my work to adapt to the new situations around me
  • I am able to rely on my own knowledge or resources around me to find out answers and create new and improved solutions to problems I can work very well by myself, as I don't get distracted easily and can concentrate on what I need to do

    • Aiming high

  • I am able to set high yet attainable aims and objectives for myself to keep me motivated at the workplace as well as keep others motivated

    • Creativity

  • I can think logically as well as creatively I am able to think of new ideas that are creatively based off ideas around me that inspire me to think 'outside the box'
  • I am able to listen to other workers' points, and I am able to take in what they say and apply it to the project I am also able to take criticism and apply it to myself to slowly improve how I work, act, and live overall

    • Leadership

  • In school and work presentations and projects, I was able to take on the team leader role and able to give out certain tasks to peers who I know specialize in different subjects and skill sets

    • Aircraft evacuation procedures

  • I am able to learn and maintain current knowledge and testing of emergency procedures for boarding, mid-flight, and descent and to adapt to any unforeseen circumstances
  • I am able to remain calm whilst dealing with heightened situations, including medical and safety issues

    • Team Leadership

  • I am able to train and lead people of different ages, demographics, and beliefs to a high standard, adapting my strategies where I see fit for the needs of the company and peer
  • I am able to oversee a team of staff and ensuring everyone is working to their strengths whilst also learning new skills to improve themselves to benefit the company

References

References available upon request.

Timeline

Cabin Crew Member

Virgin Atlantic
08.2023 - Current

Front of house supervisor

The Black Horse Fulmer
10.2022 - Current

Front of house team member

The Black Horse Fulmer
08.2021 - 10.2022

Tutor

Code Sensei
05.2021 - 08.2021

GCSEs -

The Langley Academy
09.2016 - 05.2021

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Zyra Van Der Walt