Nicole Arthur

• Client Relationship Management: Acted as primary point of contact for clients, ensuring clear and consistent communication throughout the event planning process to foster trust and satisfaction.
• Pipeline Building: Developed a pipeline for an events agency through strategic cold outreach, successfully acquiring and growing key venue accounts, planning and running FAM trips to venues across London to acquire new business.
• Event Planning & Delivery: Managed the complete event lifecycle, from initial inquiry to flawless execution, consistently delivering events to the highest standards.
• Venue Sourcing & Supplier Coordination: Leveraged extensive industry connections and in-depth knowledge of prestigious venues, including 8 Northumberland Avenue, to source ideal locations tailored to client needs and budgets. Built strong relationships with venue representatives to secure exceptional terms for clients.
• Proposal Development: Designed comprehensive event proposals and budgets, accurately reflecting client visions while maintaining profitability.
• Client Acquisition & Retention: Successfully on-boarded three new clients through targeted cold outreach efforts, demonstrating strong business development skills. Proactively identified opportunities for new business, cultivated long-term client relationships, and contributed to client retention initiatives.
• Cross-Team Collaboration: Partnered closely with operations and creative teams to ensure seamless event delivery, meeting both client and company expectations.
• Problem Solving & Innovation: Delivered creative and practical solutions to challenges during event planning and execution, exceeding client expectations while promoting brand excellence.

Client Communications: Managed day-to-day client interactions, ensuring prompt responses and proactive solutions to client needs.

Stakeholder Relationship Management: Developed and maintained relationships with key stakeholders across finance, technology, and healthcare sectors, driving repeat business and long-term partnerships.

Vendor Coordination: Oversaw third-party vendors, including AV teams, freelance producers, and live captioning providers, to ensure seamless event execution.

Internal Team Collaboration: Worked closely with internal teams to coordinate event logistics, ensuring smooth execution from concept to delivery.

Sales Support & Pitching: Assisted in the creation of compelling pitch decks and proposals to secure new business.

Performance Reporting: Provided regular reports on account performance, including revenue tracking, project updates, and client feedback.

Live Event Management: Played a key role in delivering high-profile live events under tight deadlines.

Tate & Lyle Financial Results Execution: Successfully delivered Tate & Lyle’s Financial Results event while simultaneously managing a major internal announcement within a two-day turnaround.

CVC IPO Announcement: Led event coordination for CVC’s IPO announcement, delivering a large-scale event within just five working days.

• HNW & UHNW Event Management: Planned and delivered high-profile events for corporate and private banking clients, including HSBC AGMs, working with The Sovereign Wealth Fund Institute, alongside HNW clients.
• Strategic Event Planning & Execution: Managed over 400 HSBC events annually across live, hybrid, and virtual formats, overseeing all aspects from initial briefings to flawless execution.
• Stakeholder Engagement & Relationship Management: Acted as the primary liaison for senior stakeholders, providing strategic event advice and ensuring alignment with business objectives.
• Budget & Financial Management: Developed detailed budgets, tracked expenses, and utilised CRM platforms (such as Salesforce) to ensure budget adherence and profitability.
• Vendor & Supplier Negotiation: Managed contracts with high-end venues and suppliers, negotiating competitive terms to maximise event quality and cost efficiency.
• International & Domestic Event Coordination: Organised and executed events across the UK and internationally, handling logistics, supplier relationships, and on-site management.
• Post-Event Evaluation & ROI Measurement: Conducted detailed event debriefs, gathering feedback to assess impact, client satisfaction, and overall event success.

Key Achievements:

• Successfully project-managed major events, including HSBC AGMs, ensuring flawless execution and client satisfaction.
• Exceeded sales targets by 17%, generating £1.4 million in revenue from high-profile events.