Nicolas Watson
Llantwit Major,Vale of Glamorgan
Summary
Detail-oriented professional with proven expertise in quality assurance, inventory management, and team building. Adept at maintaining composure under pressure while demonstrating strong leadership, communication, and problem-solving skills. Committed to fostering collaborative environments that drive operational excellence and support organisational goals.
Overview
32
32
years of professional experience
Work history
Onward Leisure Limited
Onward Leisure limited
Treherbert, Rhondda Cynon Taf
2005.07 - 2024.07
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Supported team by demonstrating respect and willingness to help.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Increased customer satisfaction by resolving issues.
- Consistently arrived at work on time and ready to start immediately.
- Developed high-performing teams for increased productivity and output.
- Achieved company growth by expanding into new markets and sectors.
- Negotiated favourable contracts with suppliers guaranteeing quality resources at competitive prices.
- Implemented lean principles, resulting in operational improvements.
- Drove customer satisfaction rates up with enhanced service delivery models.
- Managed budget allocation effectively leading to significant cost savings without impacting performance levels.
- Directed administration and optimisation of financial operations, payroll and accounting processes.
- Maintained organisational compliance with applicable legislation and regulations.
Coporate Travel Manager
Carlson Wagonlit Travel
London, City of London
1992.09 - 2001.09
- Implemented a centralised booking system, enhanced process effectiveness.
- Delivered seamless end-to-end employee travel experiences through careful planning and organisation.
- Maintained meticulous records of all travel arrangements for auditing purposes.
- Consolidated multiple bookings; achieved cost savings without compromising comfort or convenience.
- Provided comprehensive pre-travel briefings, ensured preparedness for journeys ahead.
- Ensured safety of employees during business travels by monitoring global events.
- Developed tailored itineraries to meet specific needs of travelling staff.
- Improved efficiency by implementing new corporate travel policies and procedures.
- Coordinated overseas conferences and meetings to facilitate smooth operations.
- Advised customers on visas and travel safety.
- Conducted calls professionally and politely to maintain excellent service standards.
- Tracked flight prices to secure best-possible prices for customer trips.
- Used travel agency software to explore customers purchasing options, offering clear comparisons and securing best-possible deals.
- Prepared comprehensive travel itineraries using accessible formats for customers.
- Negotiated corporate reservation rates to meet client budget requirements.
Education
GCSEs -
Parmiters school
Garston watford 09/1984 - 06/1989
Skills
- Calm under pressure
- Communication skills
- Team building
- Problem-solving
- Leadership
- Quality Assurance
- Inventory management
Affiliations
- Keen Golfer and also involved in Glamorgan Junior Golf
References
References available upon request.
Timeline
Onward Leisure Limited
Onward Leisure limited
2005.07 - 2024.07
Coporate Travel Manager
Carlson Wagonlit Travel
1992.09 - 2001.09
GCSEs -
Parmiters school
09/1984 - 06/1989