Harrison Smith
Castleford,West Yorkshire
Summary
Hardworking Operations Assistant with flexible, proactive work ethic offers experience in team coordination and customer support. Adapts to office and operations support tasks for well-rounded assistance in dynamic, fast-paced settings.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Leisure Operations Assistant
Swim!
Castleford, Wakefield
09.2023 - Current
- Developed standard operating procedures for consistency across the organisation.
- Conducted quality checks on all outgoing correspondence, ensuring professionalism and correctness.
- Provided training to new hires, improving their job readiness.
- Conducted regular audits to maintain quality standards.
- Promptly resolved queries for enhanced customer satisfaction.
- Responded to inquiries, providing information and assistance to team members.
- Managed general housekeeping duties around the pool area for a pleasant environment.
- Provided first aid for minor injuries, ensuring quick recovery.
- Assisted swimmers in distress, preventing potential accidents.
Education
GCSEs - Maths
Airedale Academy
Castleford, WakefieldGCSEs - English Language
Airedale Academy
Castleford, WakefieldGCSEs - ICT
Airedale Academy
Castleford, WakefieldGCSEs - Science
Airedale Academy
Castleford, WakefieldGCSEs - English Literature
Airedale Academy
CastlefordSkills
- Customer Service
- Calm under pressure
- Attention to Detail
- Conflict Resolution
- Email management
- Water safety rules enforcement
- Incident reporting aptitude
- AED operation
- Team player
Certification
NRASTC
EFAW
Affiliations
- Programming
- Fitness
References
References available upon request.
Timeline
Leisure Operations Assistant
Swim!
09.2023 - Current
GCSEs - Maths
Airedale Academy
GCSEs - English Language
Airedale Academy
GCSEs - ICT
Airedale Academy
GCSEs - Science
Airedale Academy
GCSEs - English Literature
Airedale Academy
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