Summary
Overview
Work history
Education
Skills
Languages
Certification
Affiliations
Timeline
Generic

Nicolas Camus

Downham Market,Norfolk

Summary

Proven expertise in customer service, customer retention, and service orientation, complemented by excellent communication skills. Offering a strong foundation in team coordination, problem-solving, and communication. Knowledgeable about project management principles and basic leadership techniques. Ready to use and develop organisational, interpersonal, and analytical skills in a management role. Loyal employee with a solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.

Overview

7
7
years of professional experience
1
1
Certification

Work history

Juinor manager

Baytree Garden Center
Hilgay, Norfolk
12.2024 - Current
  • Overseeing daily operations, ensuring smooth workflow within the department.
  • Promoting a culture of learning and development within the team.
  • Identifying potential issues and implementing preventive measures in advance.
  • Enhancing customer satisfaction with thoughtful problem resolution.
  • Liaising with senior management for strategic decision-making.
  • Handling employee grievances with diplomacy and tactfulness.
  • Developing strategies, increasing operational efficiency.
  • Managing small projects, ensuring timely completion and quality deliverables.

Retail worker

Baytree Garden Center
Hilgay, Norfolk
04.2020 - 11.2024
  • Created attractive product displays that stimulated customer interest and purchases.
  • Received deliveries and stocked goods on shelves efficiently for easy accessibility.
  • Handled customer complaints in a professional manner, resolving issues promptly.
  • Educated customers on product features and benefits resulting in increased sales.
  • Performed price checks for customers with accuracy ensuring trust and credibility.
  • Offered personalised service to each shopper, driving repeat business.
  • Followed company policies and guidelines strictly maintaining standards of operation.
  • Managed inventory levels effectively to minimise out-of-stock situations.
  • Demonstrated strong knowledge of products by answering customer queries effectively.

Pot washer

Barn Restaurant (Baytree Garden Center)
Hilgay, Norfolk
06.2018 - 04.2020
  • Worked collaboratively with the rest kitchen staff, fostering a positive working atmosphere.
  • Improved efficiency in the kitchen by organising washed dishes for easy access.
  • Sorted dishes before washing, increasing operational efficiency.
  • Operated industrial dishwasher effectively to ensure highest level of cleanliness.

Education

Bachelor of Business Administration - Sport Business Management

University of Lincoln
Lincoln, England
09/2021 - 09/2024

Skills

  • Data interpretation capability
  • Multitasking capabilities
  • Technical support provision
  • Time management efficiency
  • Profit and Loss Analysis
  • Profit and loss understanding
  • Customer retention
  • Staff mentoring
  • Financial analysis
  • Service orientation
  • Excellent communication
  • Staff management
  • Customer Service
  • Health and Safety Compliance
  • Product knowledge
  • Data analysis

Languages

English
Fluent
French
Fluent

Certification

Certified Forklift Operator


Trained on Swan Retail System


Trained in cashing up Tills

Affiliations

Enjoy going to the gym


Interested in almost all sports


Played Rugby since the age of 6

Timeline

Juinor manager

Baytree Garden Center
12.2024 - Current

Retail worker

Baytree Garden Center
04.2020 - 11.2024

Pot washer

Barn Restaurant (Baytree Garden Center)
06.2018 - 04.2020

Bachelor of Business Administration - Sport Business Management

University of Lincoln
09/2021 - 09/2024

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Nicolas Camus