Summary
Overview
Work history
Education
Skills
Timeline
Generic

Nicola Abraham

Birmingham,United Kingdom

Summary

Dedicated professional with a strong foundation in educational psychology and special educational needs, complemented by a comprehensive understanding of child protection and mental health law. Demonstrates exceptional skills in communication and relationship building, alongside a caring ethic and understanding of hardship, with a confident communication style that fosters an encouraging attitude and sensitivity towards special needs. Committed to applying psychological theories to enhance client outcomes, with a career goal of advancing expertise in therapeutic practices for children and adolescents.

Dedicated hardworking with caring nature, driven to enhance student experiences through support in both educational and personal endeavors Possesses strong communication and organizational skills, coupled with a knack for problem-solving and adaptability. Committed to providing a positive and encouraging learning environment to help students thrive academically and personally.

Background includes navigating significant personal challenges during adolescence, fostering empathy for youth struggles. Skilled in connecting with young people and offering guidance based on lived experiences. Dedicated to helping others learn from mistakes and build a positive future. Insightful approach to mentoring and support for at-risk youth.

I personally feel that these events in my past can better help to understand and guide young people to resolutions and help, guiding them to a happier and more fulfilled future.

Overview

6
6
years of professional experience

Work history

Catering manager

Mellors Catering Company
Coventry, West midlands
03.2025 - Current
  • Planned diverse catering services for corporate functions, resulting in repeat business deals.
  • worked with children who have special educational needs.
  • Managed all aspects of kitchen operations, ensuring smooth workflow.
  • Upheld hygiene and safety regulations through regular checks and audits.
  • Reviewed feedback regularly, making necessary improvements in service quality.
  • Enhanced team efficiency with consistent training programmes.
  • Supervised food preparation, assessing for quality, proper plating and portioning.
  • Responded to questions, complaints and concerns from students.
  • Catered for children in a school environment.
  • Prepared and cooked all meals and desserts.
  • Conducted all stock takes and managed associated paperwork efficiently.

Cafe worker

Bugsy's Cafe
Birmingham, United Kingdom
04.2023 - 09.2024
  • Supported other team members during peak hours for smooth operations.
  • Followed all cafe policies and procedures diligently for consistency in service quality.
  • Stocked display cases with fresh bakery items, enticing customers to make purchases.
  • Opened and closed the shop
  • Cash and card machine handling
  • Maintained a clean and organized work area, contributing to efficient service delivery.
  • Implemented hygiene standards strictly whilst working on food preparation tasks.
  • Engaged with customers in a polite manner, fostering a welcoming environment.
  • Prepared hot and cold food and beverages for customers.
  • Cleaned, sanitized and organized food storage racks and bins, maintaining exceptional hygiene standards.
  • Practiced healthy and safety measures to comply with regulations.
  • Memorized regular guests and frequent orders to deliver personalized service and encourage repeat business.

Bar manager

Kerry man public house
Birmingham, West Midlands
04.2020 - 11.2023
  • Handled customer complaints effectively, ensuring repeat business from satisfied patrons.
  • Managed cash handling procedures, reducing discrepancies in the daily tally.
  • Calculated daily takings, ensuring accurate financial records were kept for auditing purposes.
  • Improved staff performance through regular feedback sessions and training programmes.
  • Ensured compliance with local licensing laws for smooth operation of the bar.
  • Monitored stock levels to avoid any potential shortages during peak hours.
  • Fostered positive relationships with customers enhancing their loyalty towards the establishment.
  • Oversaw front of house activities and managed late closing procedures to enhance operational efficiency.
  • Employ conflict resolution techniques to defuse customer confrontations and address unruly behaviours in a calm and professional manner.

Education

Advanced Diploma in Counselling and Psychology - Counselling and Psychology

Academy for Health and Fitness
Birmingham
01.2025 - 01.2026

Certificate of Higher Education - Learning Support Assistant

Training Academy
Birmingham
01.2026 -

Certificate of Higher Education - Safeguarding Children

Navitas Safety
Birmingham
09.2025 - 09.2025

GCSEs - English, Math's, Art, Science

Byng Kendrick Central School
Birmingham
09.2001 - 09.2001

Skills

  • Data entry and reporting
  • Understanding of educational psychology
  • Special educational needs experience
  • Child protection understanding
  • Encouraging attitude
  • Sensitivity towards special needs
  • Mental health law understanding
  • Compassionate care ethic
  • Empathy in client relationships
  • Knowledge of psychological theories
  • Child and adolescent therapy
  • Confident communicator

Timeline

Certificate of Higher Education - Learning Support Assistant

Training Academy
01.2026 -

Certificate of Higher Education - Safeguarding Children

Navitas Safety
09.2025 - 09.2025

Catering manager

Mellors Catering Company
03.2025 - Current

Advanced Diploma in Counselling and Psychology - Counselling and Psychology

Academy for Health and Fitness
01.2025 - 01.2026

Cafe worker

Bugsy's Cafe
04.2023 - 09.2024

Bar manager

Kerry man public house
04.2020 - 11.2023

GCSEs - English, Math's, Art, Science

Byng Kendrick Central School
09.2001 - 09.2001
Nicola Abraham