Nicolae Valentin Mircea
Slough,Berkshire
Summary
Confident and friendly hospitality professional with strong customer service skills. Experienced in fast-paced environments such as cafés and restaurants, delivering excellent service and ensuring customer satisfaction. Reliable, adaptable and a great team player, committed to creating a welcoming and positive experience for every guest.
Overview
3
3
years of professional experience
Work History
Barista/Team member
Pret A Manger
Windsor, UK
05.2025 - 04.2026
- Worked as part of a team to meet daily targets and rush hours
- Restocked products and ensured food displays were always fresh
- Followed health & safety and food safety regulations
- Collaborated with team members to achieve target results.
- Supported colleagues during peak times to ensure smooth service
- Served customers in a fast-paced environment
- Delivered excellent customer service in a high-volume environment
- Maintained high standards of presentation and cleanliness at all times
- Handled customer queries and resolved issues professionally
Head Barista/Team member
Cocoba Chocolate Cafe
Maidenhead, UK
12.2024 - 05.2025
- Prepared and served hot and cold beverages, including fresh coffee, espresso drinks and brewed teas.
- Received and accurately processed customer payments.
- Handled patient queries and concerns, delivering high-quality customer service.
- Greeted and connected with every customer, recommending drinks and pastries.
- Supervised daily operations and supported team members.
- Ensured the quality and consistency of drinks and service.
Restaurant Waiter
Restaurant Dumbrava Calarasi
Calarasi, Romania
06.2023 - 10.2024
- Ensured high-quality customer service in fast-paced restaurant environment.
Took and delivered orders efficiently to enhance customer satisfaction.
Assisted with table setup and cleaning to maintain cleanliness standards.
Followed hygiene protocols rigorously to ensure food safety. - Provided outstanding, approachable, and swift service to efficiently process high volume of food and drink orders during peak periods.
- Handled customer complaints with empathy and professionalism, resolving issues to the satisfaction of all parties involved.
- Greeted new customers, answered initial questions and took drink orders.
Education
GCSEs - Social Sciences
Liceul Danubius Calarasi
Calarasi, Romania2025
Skills
- Customer service excellence
- Order management
- Teamwork and collaboration
- Hygiene compliance
- Time management
- Communication skills
- Attention to detail
- Cash handling and POS system
- Problem solving
- Cleanliness and hygiene
- Patience under pressure
- Fast learner and quick to adapt
- Friendly and professional customer interaction to ensure a positive experience
Languages
English
Advanced
C1
Timeline
Barista/Team member
Pret A Manger
05.2025 - 04.2026
Head Barista/Team member
Cocoba Chocolate Cafe
12.2024 - 05.2025
Restaurant Waiter
Restaurant Dumbrava Calarasi
06.2023 - 10.2024
GCSEs - Social Sciences
Liceul Danubius Calarasi