Valeria Stratan
Grays,THR
Summary
Enthusiastic store and cash office supervisor with experience in high-volume ambulance journey planning and coordination. Sensitive and compassionate for positive customer care. Organised multitasker able to manage changing priorities and achieve deadlines.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
Work History
Store Supervisor
B&M Retail
London , England
01.2022 - 05.2025
- Assisted in inventory management to maintain sufficient stock levels.
- Improved store layout by regularly reorganising merchandise and display areas.
- Enforced health and safety standards resulting in safe workplace.
- Ensured adherence to company policies, resulting in well-regulated working environment.
- Coordinated staff rota for balanced workload and efficient store operations.
- Boosted sales performance through effective upselling strategies on shop floor.
- Increased customer satisfaction with prompt resolution of complaints and queries.
- Led daily operations to maintain smooth store running.
- Kept updated inventories for reliable stock management.
- Logged transaction reports for up-to-date sales records.
Education
Certificate of Higher Education - Tehnologia Alimentatiei Publice
Colegiul National De Comert Al ASEM
Chisinau,moldova 09.2016 - 05.2021
Skills
- Customer relationship management software
- Conflict mediation
- Communication excellence
- Customer satisfaction enhancement
- Patience and tolerance
- Feedback reception
- Customer Service
- Product knowledge
- Product demonstrations
- Conflict Resolution
Languages
English
Proficient (C2)
Romanian
Native
rusian
Native
Timeline
Store Supervisor
B&M Retail
01.2022 - 05.2025
Certificate of Higher Education - Tehnologia Alimentatiei Publice
Colegiul National De Comert Al ASEM
09.2016 - 05.2021
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