Nicola Royden
Great Ellingham
Summary
Emotionally resilient professional skilled in producing accurate digital reports while maintaining confidentiality.
Proven ability to process large volumes of information in high-stress environments. Experienced in diverse healthcare settings, contributing to optimal outcomes for service providers and users. Strong team player committed to collaboration and excellence.
Overview
6
6
years of professional experience
Work history
Housekeeping Assistant
Center Parcs Elveden
Elveden, Suffolk
07.2024 - Current
- Execute deep cleaning operations, including vacuuming, oven cleaning, and bed making.
- Collaborate with team members to enhance productivity during peak periods.
- Sanitise bathrooms, kitchen and guest areas using appropriate cleaning agents.
- Adhere to company policies to maintain consistency in housekeeping services.
- Complete guest changeovers efficiently to ensure uninterrupted guest service..
- Update training knowledge to remain compliant with industry standards.
- Collaborated effectively with other team members to achieve optimal productivity levels on busy days.
Healthcare Assistant
Norfolk & Norwich University Hospital,
Norwich, Norfolk
03.2024 - Current
- Assist patients with personal care needs, including bathing, dressing, and mobility.
- Monitor vital signs and accurately recorded temperature, pulse, and blood pressure.
- Support clinical procedures as directed by registered nurses to enhance patient care.
- Ensure clinical area remains clean, tidy, and free from hazards.
- Report changes in patient conditions to nursing staff and document care provided.
- Promote emotional well-being through supportive interactions with patients.
- Collaborate effectively with healthcare professionals to optimise patient outcomes.
- Upheld patient confidentiality at all times whilst performing duties as per data protection norms set down by th NHS.
Care assistant
Midshire care Ltd
Norwich, Norfolk
04.2020 - 12.2025
- Encouraged patient independence while providing assistance with daily tasks.
- Respected residents' privacy and dignity during all care activities.
- Collaborated with healthcare team to ensure effective delivery of patient care. Work to care plans designed with staff and families
- Assisted with personal care tasks to uphold comfort and dignity.
- Maintained high client satisfaction through tailored, personalised care approaches.
- Attended meetings and training sessions to stay informed on latest care practices.
- Adhered strictly to professional standards, regulations and policies at all times while executing duties.
Office Manager/Administrator
Adam Outreach Project Ltd
Lowestoft, Suffolk
05.2022 - 05.2023
- Coordinated management and staff meetings to enhance communication and collaboration.
- Administered resident appointments, including medical and probation meetings as support worker.
- Provided court appearance support for residents when required.
- Facilitated applications for resident benefits, including housing and Universal Credit.
- Maintained accurate financial records in compliance with legal standards.
- Ensured company records met all legal requirements for compliance.
- Liaised with IT department to resolve technical issues efficiently.
- Greeted and directed visitors to optimise service delivery and reduce wait times.
- Processed invoices and financial data.
Education
The Care Certificate - Healthcare
NHS Health Education England
UKAccess to Higher Education Diploma - Science for Health Professionals
CAVA
Norwich. GCSEs - Maths
Edexcel
Norwich, NorfolkNVQ 3 - Early Years & Education
City & Guilds
Norwich, NorfolkBTEC National Certificate - Business & Finance
Edexcel
Norwich, NorfolkGCSEs - English Language
Edexcel
Norwich,NorfolkGCSEs - English Literature
Edexcel
Norwich, NorfolkGCSEs - Science
Edexcel
Norfolk UKSkills
- Medical software proficiency
- Clinical documentation
- Multitasking under pressure
- Multi-disciplinary teamwork
- Professional development engagement
- Keen interest in improving patient services
Affiliations
- Fishing
- Regular attendee at church
- Travel
- Meditation
References
References available upon request.
Timeline
Housekeeping Assistant
Center Parcs Elveden
07.2024 - Current
Healthcare Assistant
Norfolk & Norwich University Hospital,
03.2024 - Current
Office Manager/Administrator
Adam Outreach Project Ltd
05.2022 - 05.2023
Care assistant
Midshire care Ltd
04.2020 - 12.2025
The Care Certificate - Healthcare
NHS Health Education England
Access to Higher Education Diploma - Science for Health Professionals
CAVA
GCSEs - Maths
Edexcel
NVQ 3 - Early Years & Education
City & Guilds
BTEC National Certificate - Business & Finance
Edexcel
GCSEs - English Language
Edexcel
GCSEs - English Literature
Edexcel
GCSEs - Science
Edexcel
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