Nicola Rose
London,England
Summary
Dedicated professional intent on delivering a welcoming and positive environment for all. Exudes Integrity, high standards and respect. Diligent observer and keen attention to detail. Motivated to achieve excellence. An avid people person. Lover of all things LIFE.
Overview
18
18
years of professional experience
Work History
Waitrose Customer Assistant Partner
WAITROSE & PARTNERS
London
03.2018 - Current
- Worked as part of a team within the Service Counters.
- Provided excellent customer service.
- Advised customers on our extensive product range.
- Stock replenishment and management.
- Preformed general husbandry regularly to maintain a clean and safe work environment.
- Assisted with supervisory duties such as cashing up tills, approving age prohibited sales, organising shift breaks providing assistance to new colleagues.
Cashier/Customer Service Team Member
WHOLE FOODS MARKET
London
07.2015 - 01.2018
- Demonstrated competent skill in till operation, cash and card transactions.
- Perform price checks as needed and restock returned/abandoned product in a timely manner.
- Provide excellent customer service and address needs of customers in a timely and effective manner.
- Exhibited amazing flexibility and outstanding adaptability to shifting work schedules.
- Carefully bagged groceries and offer carry out service.
- Answered in coming phone calls with polite telephone manner, relayed messages, transferred calls to appropriate departments.
- Placed and managed special customer orders.
- Designed hampers and other product displays with the department.
Online Grocery Shopper
SAINSBURY’S SUPERMARKET
London
04.2015 - 07.2015
- Responsible for personally acquiring selected and alternate items for customers ordered by way of the website. Diligently worked to a deadline to ready orders for delivery.
- Provided in-depth knowledge about products and services offered within the store and outstanding customer service with a personal touch.
- Actively assisted in the health and safety and general upkeep and maintenance of the store.
Shop Assistant (Voluntary)
OXFAM
London
01.2014 - 06.2014
- Responsibly operated the till, handling cash and credit/debit cards.
- Provided high levels of customer service ensuring customers received attentive and pro-active service at all times.
- Gave in-depth product knowledge to customers who required detailed information on particular products.
- Regularly involved in store promotions, advertising special offers and discounts on products as well as promoting store cards to eligible customers.
- Responsible for checking and unpacking stock deliveries, correctly pricing items, attaching security tags and displaying goods encouraging customers to make purchases.
- Stocked clothes and accessories and ensured products were presented neatly on rails and on the display areas, keeping the area safe of hazards at all times.
- Adhered to security regulations concerning stock and cash, minimising shoplifting and theft.
Event Safety Steward
CARLISLE SUPPORT SECURITIES: EVENT SECURITY
Luton
07.2008 - 08.2013
- Provided a high level of safety, awareness and management in highly pressurised environments.
- Provided personal and bag searches when necessary.
- Effectively communicated with people and colleagues at all levels, age groups and from different backgrounds.
- Flexible with the ability to work unsociable hours and in all weather conditions.
- Liaised with professional teams from other departments and maintained productive working relationships.
- Developed exceptional observation and judgement in difficult and unexpected situations, providing a calm and mature response.
Education
LEVEL 2 NVQ - Customer Service
NCFE
01.2013
LEVEL 2 NVQ - SPECTATOR SAFETY
EDEXCEL
01.2011
GCSE's - English
Brent Adult & Community Education Service
London01.2003
GCSE's - English Speaking and Listening
Brent Adult & Community Education Services
London01.2003
GCSE's - Mathematics
Brent Adult & Community Education Services
London01.2003
Skills
- Customer Service
- Attention to Detail
- Quality Assurance
- Communication
- Problem Solving
- Interpersonal Skills
References
Available upon request
Timeline
Waitrose Customer Assistant Partner
WAITROSE & PARTNERS
03.2018 - Current
Cashier/Customer Service Team Member
WHOLE FOODS MARKET
07.2015 - 01.2018
Online Grocery Shopper
SAINSBURY’S SUPERMARKET
04.2015 - 07.2015
Shop Assistant (Voluntary)
OXFAM
01.2014 - 06.2014
Event Safety Steward
CARLISLE SUPPORT SECURITIES: EVENT SECURITY
07.2008 - 08.2013
LEVEL 2 NVQ - Customer Service
NCFE
LEVEL 2 NVQ - SPECTATOR SAFETY
EDEXCEL
GCSE's - English
Brent Adult & Community Education Service
GCSE's - English Speaking and Listening
Brent Adult & Community Education Services
GCSE's - Mathematics
Brent Adult & Community Education Services