NICOLA PAPALINI

• Developed product roadmaps to guide the development of new features
• Led project planning sessions to establish timelines and priorities
• Defined product requirements and user stories with internal stakeholders
• Worked closely with engineering to ensure smooth implementation
• Engaged directly with users to validate features and gather feedback
• Identified product gaps and generated ideas for improving customer experience and market share

Supported the sales team in complex deals with product insight

• Partnered with development teams to deliver high-quality product increments
• Planned and prioritised release content in collaboration with leadership
• Conducted market research and translated findings into product improvements
• Created user stories, acceptance criteria, and wireframes for key features
• Facilitated Agile ceremonies: daily standups, sprint planning, reviews, and retrospectives
• Mentored junior product owners and contributed to the maturity of the product function

• Defined and maintained QA protocols and processes
• Performed root cause analysis and ensured product quality compliance
• Collaborated with development and product teams to align on quality expectations
• Escalated potential risks identified during testing phase promptly, avoiding costly delays or recalls later.
• Developed standard operating procedures for improved quality control.
• Implemented corrective actions, leading to enhanced product reliability.

• Led a team of 12 QA analysts, managing resources across multiple projects
• Designed QA strategies and processes to meet release standards
• Delivered high-quality testing aligned with changing software priorities
• Advanced customer satisfaction with consistent delivery of high-quality products.
• Improved product quality by establishing stringent quality control procedures.
• Fostered a culture of continuous improvement within the team to increase productivity levels.
• Evaluated system specifications and requirements for optimal functionality during new project launches.
• Coordinated closely with R and D department, contributed significantly towards new product development projects.
• Established a strong rapport with both internal and external stakeholders to facilitate smooth operations.